Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has rendered prints so slowly. I can clearly understand why that combination would be tremendously frustrating, so I’ll point you toward some resources I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

I also suggest you look at a guide on our support site that covers improving print speed; choose whichever of the two matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support