Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: lpf069
from Tulsa, OK
Verified Purchase:Yes
We purchased 9 printers for our office. Our printing is just average everyday printing.
The printers are very nice but really do go thru alot of ink. The downloadable app is ok, but you just cannot personalize it like you could with the older printers software. Overall it is a good Printer and we will purchase another if needed in our office. HP is the only desk printers that we will buy. They are very dependable.
The printers are very nice but really do go thru alot of ink. The downloadable app is ok, but you just cannot personalize it like you could with the older printers software. Overall it is a good Printer and we will purchase another if needed in our office. HP is the only desk printers that we will buy. They are very dependable.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Rudgate
from MI
Verified Purchase:Yes
I purchased because I needed an upgrade to my old printer.
The HP was very easy to set up and took me about 10 minutes. The color is very good on the copies I made.
The HP was very easy to set up and took me about 10 minutes. The color is very good on the copies I made.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Aban12
from Texas
Verified Purchase:Yes
Bought this a week ago and it's has been printing great in black/white and color!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CSM29403
from TN
Verified Purchase:Yes
Printer Should come with usb to usb cord
Extremely slow
Extremely slow
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, August 12, 2020
Hi there.
I’m sorry to hear that you’ve had a bad experience with your printer. I can understand why slow printing as well as not finding all the accessories you expected would be quite disappointing, so I’ll offer some resources and information I hope will help.
First, I suggest you look at whichever of the following documents matches your operating system; they cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Next – and I’ll apologize again for the inconvenience – but as is stated in the product description of this printer, no USB cable is included. We no longer include USB cables in many of our printers because the printers connect wirelessly. If you need help with wireless connection, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve had a bad experience with your printer. I can understand why slow printing as well as not finding all the accessories you expected would be quite disappointing, so I’ll offer some resources and information I hope will help.
First, I suggest you look at whichever of the following documents matches your operating system; they cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Next – and I’ll apologize again for the inconvenience – but as is stated in the product description of this printer, no USB cable is included. We no longer include USB cables in many of our printers because the printers connect wirelessly. If you need help with wireless connection, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: cookie63
from Miami Fl.
Verified Purchase:Yes
I purchased this printer less than a month ago, and I love it. A printer that can fax, print, copy, scan, photos and with the apps that can give you preprinted copies, it's inexpensive too.
Just love it!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: rkline
from Dayton
Verified Purchase:Yes
I have always been a fan of the all in one printers by HP and this model does not disappoint.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Neal23
from San Francisco
Verified Purchase:Yes
Impossible to figure out this options, instructions not clear
Features
3
Performance
3
Written by a customer while visiting hp.com
Customer Rating
1
The printer is fine, the problem was the INSTAL
on August 14, 2020
Posted by: JEN56
from MASSACHUSETTS
Verified Purchase:Yes
I was totally frustrated with instruction or lack of instruction available to me. I had to go online. I spent 3.5 hours setting up the printer. First the instructions said to remove the white plastic cover out of the cartridge area. Well I did not have one. Installed the cartridges and kept getting error messages. Kept telling me to remove the cartidges and replace. No one told me that you had to have the top cover closed in order to open the door. Spent 2 hours trying to figure out how to open the drawer. After replacing the cartridges I still got errors. Took a flashlight and guess what I found on the bottom of the printer --- the white plastic cover for cartridges plus a piece of cardboard. I was upset at first because I had purchased cartridge's back in March and had to throw them out because my printer had a printer head problem and had to buy this new printer. I think it would have been nice to let people know how to install and what could happen I set the printer up on July 25 and am already out of cartidges. How long should they last. My old ones lasted a long time. Would be nice if you sent me some cartidges for all the trouble I went through. than you
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 18, 2020
Hi there.
I'm sorry to hear that your printer was so difficult to set up, that you could not find adequate instructions and you had cartridge difficulty. That definitely sounds like a frustrating combination, so I’ll offer some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and cartridge issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides specific to your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/model/24208735
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer was so difficult to set up, that you could not find adequate instructions and you had cartridge difficulty. That definitely sounds like a frustrating combination, so I’ll offer some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and cartridge issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides specific to your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/model/24208735
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com