Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Atrain1
from Indianapolis, IN
Verified Purchase:Yes
We purchased this two weeks ago and have really enjoyed the convenience of printing from 2 different desktop computers in our household, plus the ability to print from our phones or another location! Setup was easy, print is high quality.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: dav30
Verified Purchase:Yes
got this two weeks ago.i and hp tech had hard time installing printer.working ok now.
I would recommend this to a friend!
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: Handyman77
from St. Paul
Verified Purchase:Yes
The printer is nice but not as good as my old printer it was a HP 8620 I loved that printer. It was built solid. This printer I have to be careful loading paper because the tray is built very cheaply.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: AZ2MI
from Big Rapids, MI
Verified Purchase:Yes
To get a five star rating it should include a driver disc included for those without wifi access.
Paper drawer is a bit flimsy, had a lot of trouble getting it to feed 1 page at a time.
Paper drawer is a bit flimsy, had a lot of trouble getting it to feed 1 page at a time.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Easley, SC
Verified Purchase:Yes
Since I have only had this new printer for about one week, it has had limited use. However, one thing is very evident and that is the quality of the material used in manufacturing this machine is not up to HP quality. I am specifically addressing the paper carriage and the printed paper extendure. I should also tell you that your representative was absolutely terrific. She knew the product and worked tirelessly with me to help fix my old HP printer and in the setup of my new computer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: JMC1
from Colorado
Verified Purchase:Yes
I bought this printer recently and worked with HP support group on set up. It was a breeze.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Powell Fuel
from Columbus, NJ
Verified Purchase:Yes
Just bought this to replace an older model. So far so good. Quick response for printing and scanning. Nice design. Holds a greater quantity of paper the other. Good quality print and color.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Herbg
from Evanston ill
Verified Purchase:Yes
I keep getting pictures to identify (stop light, fire hydrant) and it will not advance to next screen
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, May 27, 2020
Hi there.
I’m sorry to hear that your printer won’t complete the setup process like it should. I can understand how that would be unsettling and eventually frustrating, so I’ll point you toward some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, you can find troubleshooting guides and documents specific to your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/24208623
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer won’t complete the setup process like it should. I can understand how that would be unsettling and eventually frustrating, so I’ll point you toward some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, you can find troubleshooting guides and documents specific to your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/24208623
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com