Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Cudahy Bob
from Cudahy, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a HP OJ Pro 8035 All-in-One, because of my past experiences with the HP Company. I have used HP products for many years and I have always been pleased with them. I have a HP Photo Smart 110 and needed another print solution. The HP OJ Pro 8035 All-in-One was my choice and I am greatly satisfied with it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
scan from PC doesn't work, no support for software
on March 25, 2020
Posted by: MWS01
from Plano, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just bought this printer. Can't get HP software to communicate with printer for scanning from PC. Tried HP care pack support line - it just hangs up on me. Tried main support line - I tried two days in a row - just got "we are experiencing higher than normal support calls" for 1.5 hours. I had to hang up.
No, I would not recommend this to a friend.
Features
5
Performance
5
Response from hp.comBy Keith, HP Care, March 26, 2020
Hi there.
I’m sorry to hear you’ve had trouble with your printer’s scanning feature, and also that you’ve not connected with a support staff member. I can understand how that would be quite unsettling, so I’ll offer some information and resources I hope will help.
I first recommend using this diagnostic tool for resolving the type of scanning error you describe:
- support.hp.com/us-en/topic/diagnostics?category=printing&issue=scan-issues
If you use Mac OS, refer to this document:
- support.hp.com/us-en/document/c04889653
Regarding our support staff, as I understand it, the members of that team have been acutely affected by the COVID-19 pandemic, resulting in longer than usual wait times for agents. You can either call again, or, if the above-mentioned suggestions have not helped, use our automated help system. You can find that here: hp.com/contactHP
Keith
HP Care
hp.com/support
I’m sorry to hear you’ve had trouble with your printer’s scanning feature, and also that you’ve not connected with a support staff member. I can understand how that would be quite unsettling, so I’ll offer some information and resources I hope will help.
I first recommend using this diagnostic tool for resolving the type of scanning error you describe:
- support.hp.com/us-en/topic/diagnostics?category=printing&issue=scan-issues
If you use Mac OS, refer to this document:
- support.hp.com/us-en/document/c04889653
Regarding our support staff, as I understand it, the members of that team have been acutely affected by the COVID-19 pandemic, resulting in longer than usual wait times for agents. You can either call again, or, if the above-mentioned suggestions have not helped, use our automated help system. You can find that here: hp.com/contactHP
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Digital Jim
Verified Purchase:Yes
[This review was collected as part of a promotion.] The On Off button would not turn the printer off after I had successfully installed it. I Googled the problem and it seems to be characteristic of these printers yet no where was there a solution on the web. To HP's credit, the Virtual Assistant did have a solution.
No, I would not recommend this to a friend.
Features
1
Performance
5
Response from hp.comBy Keith, HP Care, March 27, 2020
Hi, Jim.
I’m sorry to hear that your printer has given you trouble. I can understand how an on/off switch that doesn’t function would be quite unsettling right after getting a printer set up. I’m glad you got the problem resolved, but nonetheless I’ll offer some resources and information I hope will help.
First, you can find various troubleshooting guides in addition to user manuals, video tutorials, how-to documents and software updates for your printer here:
support.hp.com/us-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/model/24208735
If the issue recurs or you have other concerns or questions, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has given you trouble. I can understand how an on/off switch that doesn’t function would be quite unsettling right after getting a printer set up. I’m glad you got the problem resolved, but nonetheless I’ll offer some resources and information I hope will help.
First, you can find various troubleshooting guides in addition to user manuals, video tutorials, how-to documents and software updates for your printer here:
support.hp.com/us-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/model/24208735
If the issue recurs or you have other concerns or questions, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Zeppy
from Monroe, nc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this printer after my other printer stopped printer. This printer that I purchased is a great replacement
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Matt8701
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer works great, looks great and was extremely easy to setup.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Larry749
from Naperville, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] First, the instructions that came with the printer were not enough, so I had to go to YouTube for more help. The steps on the printer display panel were straight forward, but the part about the "scan" was somewhat confusing. Eventually, I had to go the "HP Doctor APP" to get the scanner working.
Finally, the price of the printer was very reasonable, and the quality of the printed copies are great. However, when I ran short of paper, the paper tray was somewhat difficult to pull out. Otherwise, this is a great printer!
Finally, the price of the printer was very reasonable, and the quality of the printed copies are great. However, when I ran short of paper, the paper tray was somewhat difficult to pull out. Otherwise, this is a great printer!
I would recommend this to a friend!
Features
4
Written by a customer while visiting hp.com
Posted by: Anne1108
from Wake Forest NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the printer 2 weeks ago, it was simple to install and started using it eight away. Love the print quality
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: 1me5
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great easy to set up! Very Happy with my new printer!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com