Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Ann48
from Lincoln, NE, USA
Verified Purchase:Yes
As I unpacked this 8025 printer, I noted how much less solid it seemed than my 8600. Since I'm having problems with wi-fi in the house, I cannot give it a comment. But already know I will be giving the 8025 away to a charity who might need/want a newer printer. I'm sticking with my old 8600. Loading the ink was a pain! Got very frustrated!!!!!
Thanks, anyway. I hope the 8600 lives forever!!!! LOVE THAT PRINTER!!!!!
Thanks, anyway. I hope the 8600 lives forever!!!! LOVE THAT PRINTER!!!!!
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, March 11, 2020
Hi, Ann.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. I understand how a disappointing first impression coupled with Wi-Fi issues would be unsettling, especially considering you had such a good experience with your previous HP printer. With that in mind, I’ll try to offer some helpful suggestions.
You can find video setup tutorials, user manuals, troubleshooting guides and other materials for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/24208623
If you encounter issues and need help, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. I understand how a disappointing first impression coupled with Wi-Fi issues would be unsettling, especially considering you had such a good experience with your previous HP printer. With that in mind, I’ll try to offer some helpful suggestions.
You can find video setup tutorials, user manuals, troubleshooting guides and other materials for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/24208623
If you encounter issues and need help, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Guitarmom
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just unboxed my new OfficeJet 8025 this week, and it has given me nothing but headaches. Number one problem: It loves to grab multiple pieces of paper from the paper tray to print a single page. It has used as many as seven sheets of paper to print a single page, 1/2 on the first page, an inch on the second page, a line on the third page, etc. until fully seven sheets of paper were ruined. The paper tray sticks like mad, and you have to remove the paper catching tray to get the paper tray to pull out. Getting it back in is just as tough. I have owned HP printers for decades, and this is the worst I've ever seen.
No, I would not recommend this to a friend.
Features
5
Performance
1
Response from hp.comBy Keith, HP Care, March 11, 2020
Hi there.
I’m sorry to hear that your printer has not performed like it should. I can understand how paper-feed issues and tray problems would be unsettling and quite frustrating. With that in mind, I’ll offer some information and resources that I hope will help.
First, I recommend you go through this troubleshooting guide for document feeders that either put through too many sheets or pick up none at all:
- support.hp.com/us-en/document/c01728503
This guide on paper jams might also help:
- support.hp.com/us-en/document/c06262856
If these problems or the paper-tray issue persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not performed like it should. I can understand how paper-feed issues and tray problems would be unsettling and quite frustrating. With that in mind, I’ll offer some information and resources that I hope will help.
First, I recommend you go through this troubleshooting guide for document feeders that either put through too many sheets or pick up none at all:
- support.hp.com/us-en/document/c01728503
This guide on paper jams might also help:
- support.hp.com/us-en/document/c06262856
If these problems or the paper-tray issue persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Duke 74
from Tampa, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this printer about a couple weeks ago, so far I’m impressed. It has a quick print volume, and it wasn’t to complicated to set it up. Reasonably priced for a good product. Oh, and I like the 8 months free ink.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Dawn Monkque
from Northville Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] The black and white color combo is deceiving. It’s really gray and white. Also the paper tray is poor quality.
No, I would not recommend this to a friend.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Abouwkamp
from Muskegon, Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this printer to print off my children’s curriculums (we homeschool). I was blown away by the quality! It prints beautifully and has many options! Super easy to use as well! I am so happy with this printer and love that I can use the instantink and it orders for me!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Linda 47
from north carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had my new printer for just over a week. This is my fifth hp printer since the late 80s! Each one has been more exciting. The features are amazing. So easy to install and set up and to connect with my other devices. The auto ship ink is a definite bonus.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LIZZYPOOH
from Shreveport, La
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product is one month old and going strong. Thanks Hp
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Roy Breiling
from Prescott Valley, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the printer less than a month again a tried to set it up following the very skimpy directions. No manual included. The paper try would not work correctly and the tech support person was of no help. VERY FRUSTRATED WITH THIS PRINTER!!!! Will probably send it back if I can't get it to work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, March 11, 2020
Hi, Roy.
I’m sorry to hear your printer has not performed like it should. I can understand how lack of documentation plus a suspected malfunction would cause major frustration. With that in mind, I’ll suggest some things I hope will help.
First, you can find setup tutorials, user manuals, troubleshooting guides and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/24208623
From your review, I can’t tell what might be going wrong with the paper tray or what level of tech support you sought, so I recommend you contact us directly at +1 800-474-6836 so we can help guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear your printer has not performed like it should. I can understand how lack of documentation plus a suspected malfunction would cause major frustration. With that in mind, I’ll suggest some things I hope will help.
First, you can find setup tutorials, user manuals, troubleshooting guides and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/24208623
From your review, I can’t tell what might be going wrong with the paper tray or what level of tech support you sought, so I recommend you contact us directly at +1 800-474-6836 so we can help guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com