Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Customer Rating
5
NOTHING I DIDNT EXPECT. HP IS THE BEST YOU CAN BUY
on August 23, 2021
Posted by: LAUTER
Verified Purchase:Yes
THRILLED THAT I GOT MY 2ND HP PRINTER...WORKS PERFECT....
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: David AH
from Washington DC
Verified Purchase:Yes
The original ink was nearly empty. Very frustrating.
No, I would not recommend this to a friend.
Features
3
Response from hp.comBy Keith, HP Care, October 4, 2021
Hi, David.
I’m sorry that your printer arrived with ink cartridges that were nearly empty. The frustration you express is wholly understandable, so I’ll direct you to a resource that I hope will help you resolve the situation.
I can’t tell from your review why the cartridges arrived in the condition you describe, but I believe it deserves further investigation. I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer arrived with ink cartridges that were nearly empty. The frustration you express is wholly understandable, so I’ll direct you to a resource that I hope will help you resolve the situation.
I can’t tell from your review why the cartridges arrived in the condition you describe, but I believe it deserves further investigation. I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Pleasant Hill
Verified Purchase:Yes
Slow, make noice, not a friendly user, can’t print photos from your phone unless you do a complicated setting every time
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, December 6, 2021
Hi, Khalid.
I’m sorry to learn that your printer has been difficult to use and that it has performed poorly. It’s easy to understand your frustration, considering you’ve dealt with slow printing, unexpected noise and difficult settings. I want you to have a better experience going forward, so I’ll provide some resources aimed at helping you achieve that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists – and for help with settings and input on the printing noise – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has been difficult to use and that it has performed poorly. It’s easy to understand your frustration, considering you’ve dealt with slow printing, unexpected noise and difficult settings. I want you to have a better experience going forward, so I’ll provide some resources aimed at helping you achieve that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists – and for help with settings and input on the printing noise – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: LJ23
from Mamaroneck, NY
Verified Purchase:Yes
Worst printer I've ever owned. Paper tray sucks in too many pages and jams in a very inconvenient location. Top feeder is useless. Ink prints spotty like its always almost out of ink. It goes "offline" every few minutes even when it shows it's connected to the network. I love HP printers and have never had this much trouble or disappointment with one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, December 6, 2021
Hi there.
I’m sorry to learn that your printer has performed so poorly. I can wholly understand why jams at the document feeder, poor print quality and printer-offline problems would add up to an exasperating start to ownership. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at making that happen.
I can’t tell from your review what’s causing these problems or whether they’re related to one another. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has performed so poorly. I can wholly understand why jams at the document feeder, poor print quality and printer-offline problems would add up to an exasperating start to ownership. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at making that happen.
I can’t tell from your review what’s causing these problems or whether they’re related to one another. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
A versatile printer that has cost saving features.
on December 29, 2021
Posted by: lfrutledge2
from Memphis, TN
Verified Purchase:Yes
The HP OfficeJet Pro 8025e has successfully met my expectations for a replacement to the HP Officejet Pro 8600 that I had for nine years previously.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: SASSY CORY
from Laurinburg, NC
Verified Purchase:Yes
I love my HP Office Jet Pro 8025e All in one Printer. It was so easy to set up . I'm 95 years old and I was able to set it up so easily. I can now even print from my iPad. This printer is fast and getting Instant Ink free for 6 months is just an extra bonus. I have used HP Printers for many years and have always been very satisfied with both the printers and the tech service. I have also used Instant Ink for a long time and find it convenient and very cost effective.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: REAJr
Verified Purchase:Yes
Great printer with lots of options but difficulty trying to connected it to my desktop PC that was still running on Windows 10.
Written by a customer while visiting hp.com
Posted by: GFEstep
from Oregon
Verified Purchase:Yes
It does not perform as I expected
Value
4
Quality
4
Written by a customer while visiting hp.com