Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: jdajkfda
Verified Purchase:Yes
Thought that this printer was easy to set up at first, but then I spent hours trying to figure out why it wouldn't print any more. Called HP to find out that in order to get this printer to work, I *had* to sign up for the Instant Ink subscription. Basically, they hold the printer that you've already paid for hostage until you sign up for their subscription. Ended up signing up for it, it printed things for about 24 hours, and now it's not working again unless we have it plugged into our computer, as opposed to printing over wifi.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, April 1, 2021
Hi there.
I’m sorry to hear that your printer has lost its wireless connection, and that you were not given the choice you should have had regarding the Instant Ink subscription. Regardless of how your printer is now otherwise performing, I can certainly see why those would be aggravating factors after making this purchase. With that in mind, I’ll offer some clarifying information as well as resource I hope will help you get your printer working to your satisfaction.
First, the absence of choice regarding Instant Ink was a technical issue with this printer line that lasted several days but has since been corrected. You should be able to opt out of the subscription now if you prefer.
For help with that as well as the connectivity issue you cite, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has lost its wireless connection, and that you were not given the choice you should have had regarding the Instant Ink subscription. Regardless of how your printer is now otherwise performing, I can certainly see why those would be aggravating factors after making this purchase. With that in mind, I’ll offer some clarifying information as well as resource I hope will help you get your printer working to your satisfaction.
First, the absence of choice regarding Instant Ink was a technical issue with this printer line that lasted several days but has since been corrected. You should be able to opt out of the subscription now if you prefer.
For help with that as well as the connectivity issue you cite, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: CouponQueen
from Pensacola, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer is actually an upgraded version of my prior HP printer. The features are great and it was very easy to set up. I am still getting used to all of the features, Based on my experience with my prior printer which lasted close to 5 years, I am looking forward to enjoying this printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LadyC74
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was very skeptical about getting such a piece of equipment online but HP made my shopping experience easy and safe. And this printer is even more than I hoped for. Easy setup - I was printing my first page in under 10 minutes! My pictures come out true to color and I finally have 2-sided printing without having to reload the page! Best decision I made this month.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Noblesville, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this printer for about a month. It does all that I needed with the addition of a couple of features I'll never use (Fax, USB connectivity). One feature was unexpected, it can scan a document and convert it to editable text. Before this printer I had to use software to do this. I like that it has ink tank type cartridges instead of the old HP print head cartridges. The instant ink program really makes the ink cheap, too. My only con is that this printer is huge, but it did fit in the printer bay of my desk.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: MISHINATOR
from PHILADELPHIA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unable to scan to my HP Laptop any documents. I also payed for tech help which also was not worth it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, April 30, 2021
Hi there.
I’m sorry to hear that your printer has not scanned documents to your HP laptop like it should, and that you paid for technical assistance that failed to resolve the problem. I can certainly understand why that would be a big problem for a new printer, especially if scanning is a crucial part of your need for the device. With that in mind, I’ll offer some resources I hope will help you get the printer working to your satisfaction.
First, I recommend you look over a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
You can also find troubleshooting guides specific to your printer (including ones on scanning) as well as use manuals, how-to documents and software updates on our support site here:
- support.hp.com/us-en/product/model/37934576
If the problem persists, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends another year with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not scanned documents to your HP laptop like it should, and that you paid for technical assistance that failed to resolve the problem. I can certainly understand why that would be a big problem for a new printer, especially if scanning is a crucial part of your need for the device. With that in mind, I’ll offer some resources I hope will help you get the printer working to your satisfaction.
First, I recommend you look over a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
You can also find troubleshooting guides specific to your printer (including ones on scanning) as well as use manuals, how-to documents and software updates on our support site here:
- support.hp.com/us-en/product/model/37934576
If the problem persists, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends another year with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
1
Greatest hunk of trash I have ever purchased.
on May 5, 2021
Posted by: Gem 76
from Western Nebraska
Every time I try to print something it says printer off-line and have to unplug it to restart
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, May 10, 2021
Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. The frustration you express is certainly understandable, considering you’ve needed to unplug and restart the device every time you need to print. We want our customers to have better experiences that what you’ve endured, so I’ll offer a resource I hope will help you get the printer properly connected and working when you need it.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and other connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. The frustration you express is certainly understandable, considering you’ve needed to unplug and restart the device every time you need to print. We want our customers to have better experiences that what you’ve endured, so I’ll offer a resource I hope will help you get the printer properly connected and working when you need it.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and other connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Cee Jay
from Louisville,KY
Verified Purchase:Yes
I'm happy I did, it has all the features that I need. It was easy to install.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: The "terminator"
from Miami. FL
Verified Purchase:Yes
I have not tried all of its features yet; but I will as time passes on.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com