Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: ShereeGen
from Sunbury,Ohio
Verified Purchase:Yes
Bought this printer to help with organizing and printer my genealogy. I can work from ANYWHERE. It was a dream to set up and began using it immediately. I’m a multi-talker and can now work on my phone and send to printer. No more wasted time. Drs office, waiting for friend (who’s always late), or have an extra 20 minutes, work and print. Ready in the tray when I get home. This printer is a genealogists dream come true.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: tutubirds
Verified Purchase:Yes
The set-up was complicated for a novice like me. I needed clearer directions to connect to my laptop and had to spend over an hour on the phone to get help. The person was really wonderful and the printer works fine now but I wish the set-up directions were clearer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Unhappy Gary
from St Marys
Verified Purchase:Yes
Not happy with ability to get problem resolved and reaching support
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, November 30, 2020
Hi, Gary.
I’m sorry to hear that your printer has not worked like it should. I can understand why this, plus not getting the support you need, would be a tremendously frustrating start to owning this printer, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has not worked like it should – or what method you’ve used to contact support – so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not worked like it should. I can understand why this, plus not getting the support you need, would be a tremendously frustrating start to owning this printer, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has not worked like it should – or what method you’ve used to contact support – so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Rraschel1
Verified Purchase:Yes
It is very slow. Seems to take forever to print a b&w document.
Written by a customer while visiting hp.com
Posted by: Roxanne S
from Phoenix AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have 2 frustrations: One is the document feeder. It has to be managed through the app and can't be done on the printer panel. In my case, I keep my printer in another room. I have to go there to load the document, go back to my computer to copy/scan through the app then return to the printer to retrieve my documents. Like all reviews, this goes through ink like crazy, but that's to be expected since I think it's where profits lie. I understand the subscription model is where everything is moving to. This leads to my second frustration: I hate that HP has access to my printer and every page I print 24/7. I would be fine with it checking in each month when I allow it to sync so they can capture the data, but I dislike any company having that access. I can't be sure they are only accessing my printer because I believe it goes through the software on my computer - thus they have access to my computer.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: rudy323
from Fort Smith, AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this printer like a month ago and I like it but theirs one thing I can't figure out is setting up an email and 2 sided scan
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: kaylanb1997
from Coplay, pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love that I can print stuff from my phone and also while I’m in a separate room! I love it!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: jdajkfda
Verified Purchase:Yes
Thought that this printer was easy to set up at first, but then I spent hours trying to figure out why it wouldn't print any more. Called HP to find out that in order to get this printer to work, I *had* to sign up for the Instant Ink subscription. Basically, they hold the printer that you've already paid for hostage until you sign up for their subscription. Ended up signing up for it, it printed things for about 24 hours, and now it's not working again unless we have it plugged into our computer, as opposed to printing over wifi.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, April 1, 2021
Hi there.
I’m sorry to hear that your printer has lost its wireless connection, and that you were not given the choice you should have had regarding the Instant Ink subscription. Regardless of how your printer is now otherwise performing, I can certainly see why those would be aggravating factors after making this purchase. With that in mind, I’ll offer some clarifying information as well as resource I hope will help you get your printer working to your satisfaction.
First, the absence of choice regarding Instant Ink was a technical issue with this printer line that lasted several days but has since been corrected. You should be able to opt out of the subscription now if you prefer.
For help with that as well as the connectivity issue you cite, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has lost its wireless connection, and that you were not given the choice you should have had regarding the Instant Ink subscription. Regardless of how your printer is now otherwise performing, I can certainly see why those would be aggravating factors after making this purchase. With that in mind, I’ll offer some clarifying information as well as resource I hope will help you get your printer working to your satisfaction.
First, the absence of choice regarding Instant Ink was a technical issue with this printer line that lasted several days but has since been corrected. You should be able to opt out of the subscription now if you prefer.
For help with that as well as the connectivity issue you cite, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com