Customer reviews from hp.com
HP - OfficeJet 3830 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(998 Reviews)
Rating breakdown 998 reviews
5 Stars
684
4 Stars
171
3 Stars
46
2 Stars
31
1 Star
66
87%of customers recommend this product.
(
819 out of
942)
Customer Reviews for HP - OfficeJet 3830 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: LindaGirl
from Calif
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my printer 3 weeks ago and I love it and I appreciate the customer service
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: MICHAELat71
from Thomasville Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Following the instructions on how to install made installing easy. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ebs22
from Jersey City, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it because my previous printer broke down and it’s greatz
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sarmstrong
from San Tan Valley, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this printer recently after my last printer (which I had for almost 10 years) finally kicked the bucket. I was searching for a printer that would last me for years and was also affordable. I don’t need a lot of bells and whistles but this printer seemed to have everything my family needed! My only complaint about it is that it’s a little annoying to set up for wireless printing and it also doesn’t include a cable to connect to your computer (luckily I just used the one from my old printer and it worked). But overall I’m really happy with my purchase and the price was awesome for all that this device does!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Karen14
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was so easy to set up. Love the touch screen instead of buttons.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Natanel
from Woodmere ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love this hp printer copy fax and scanner it is great and very nice
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sherrip32
from Victorville Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this All in one printer. I’m glad I got helps a lot with work and kids stuffs. When u have print in fax don’t have drive in waste money at these check cash places. Also I got printed pics off my phone came out perfect.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dave S II
from Rochester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the 3830 to replace a seven year old HP All-in-One that gave us good service; I chose it in part because I have another HP printer that uses the same ink cartridges so I wouldn't be stuck with $140 of incompatible ink again. The installation of the new printer went fine, unpacking, installing ink, calibrating the scanner, hooking up to the WiFi. The issues started when I installed the driver software (using the included instructions) on an HP tower running Windows 10. All appeared to go well. I opened up a print dialogue from Word, there was the new printer, printed the test page. No color. Opened up the preferences, no option to select color. Hmm. My other HP printers have that option. Wonder what could be wrong? I'm an electrical engineer well versed in computers, so I dug into it. Downloading drivers, uninstalling and reinstalling, reviewing numerous help forums. What I noticed was that a number of other people have the same problem, but I couldn't find a solution. As I tried to fix it, I managed to break the print preference integration with source applications (like Word) so they locked up when I accessed print preferences.
No problem, time for System Restore and a clean slate. Except, HP's hooks into the system apparently are deeper than System Restore can restore, printer is still listed, same problems occurring. Now I'm getting frustrated. So I get on a chat with HP support.
After verifying I've done basic troubleshooting, the tech asks to take over my system remotely, which I have to say gives me pause as lots of personal info is on that machine and I am good at following directions. I reluctantly agree. He knows exactly what he is doing and within about 5 minutes, fixes the problem by installing a new version of the printer from within Windows, directly to the printers IP address. Problems solved, no more crashing applications, color and black and white selection easily accomplished. The good thing is, I learned something from the tech and was able to repeat it on my other HP computer. I wonder why that information isn't more readily available, and why isn't HP's 160 MB printer installation package able to correctly install the printer?
After verifying I've done basic troubleshooting, the tech asks to take over my system remotely, which I have to say gives me pause as lots of personal info is on that machine and I am good at following directions. I reluctantly agree. He knows exactly what he is doing and within about 5 minutes, fixes the problem by installing a new version of the printer from within Windows, directly to the printers IP address. Problems solved, no more crashing applications, color and black and white selection easily accomplished. The good thing is, I learned something from the tech and was able to repeat it on my other HP computer. I wonder why that information isn't more readily available, and why isn't HP's 160 MB printer installation package able to correctly install the printer?
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com