Customer reviews from hp.com
HP - OfficeJet 3830 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(998 Reviews)
Rating breakdown 998 reviews
5 Stars
684
4 Stars
171
3 Stars
46
2 Stars
31
1 Star
66
87%of customers recommend this product.
(
819 out of
942)
Customer Reviews for HP - OfficeJet 3830 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Customer Rating
1
Not a day goes by without a problem on this printe
on March 18, 2018
Posted by: Joanne2
from Lakeland, FL, USA
Verified Purchase:Yes
First the cartridges ran out very quickly; then the paper feeders were malfunctioning; now there is a message that says user intervention required, and the only solution i get is to uninstall, reinstall, and start over? Every time I try to use this printer something goes wrong. More days idle that active. Not good.
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, March 22, 2018
Hi Joanne,
I'm dreadfully sorry about this situation, but maybe we can make it better.
First of all, the cartridges that come with the printer are not the same as the ones you will purchase separately. They are designed to help initialize the printer and might not last as long because of that.
There are various solutions and causes listed for the 'user intervention' in this online document: support.hp.com/document/c00113719
If that doesn't help, or for any other concerns, contact us at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm dreadfully sorry about this situation, but maybe we can make it better.
First of all, the cartridges that come with the printer are not the same as the ones you will purchase separately. They are designed to help initialize the printer and might not last as long because of that.
There are various solutions and causes listed for the 'user intervention' in this online document: support.hp.com/document/c00113719
If that doesn't help, or for any other concerns, contact us at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Joannedo
from Mesa, AZ, USA
Verified Purchase:Yes
This printer works great. It is a little bit slower than my last printer. But it is light and easy to move if I have to. I am very happy with the quality of HP printers. This is my 4th HP printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
1
Can't print
on April 19, 2018
Posted by: ee_ee
I can't get it to work with my mac. It'll print then the Mac can't ever find it again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 23, 2018
Hi,
I'm sorry that you're having problems getting your Mac to recognize your printer.
There are some basic instructions about getting connections set up between a Mac and your printer online here: support.hp.com/document/c04618676
If there is anything else that we can help with, contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm sorry that you're having problems getting your Mac to recognize your printer.
There are some basic instructions about getting connections set up between a Mac and your printer online here: support.hp.com/document/c04618676
If there is anything else that we can help with, contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Matt143
from Boston, MA
Verified Purchase:Yes
I've been using it for a month with my family's 3 Mac computers and iPhones and it works great. Very easy to set up on our wifi, connects without problem to print each time. Quality of prints is very good, even if speed is not the fastest.
Integrates beautifully with our iPhones, making it easy to scan directly from the scanner into the iPhone, or to print directly from the iPhone.
Instant Ink also easy to set up and pricing seems very reasonable for occasional use.
Integrates beautifully with our iPhones, making it easy to scan directly from the scanner into the iPhone, or to print directly from the iPhone.
Instant Ink also easy to set up and pricing seems very reasonable for occasional use.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: judypaul
from DALLAS, TX
Verified Purchase:Yes
Just bought the printer and we really enjoy it. I like the print quality and price!
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Rosrke
from Hollywood Fl
Verified Purchase:Yes
I am now returning my 3rd printer that does not work
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, October 23, 2018
Hi there,
I'm so sorry to hear that this is the third printer that hasn't worked for you. There's certainly no excuse for it, especially considering that we always prioritize providing a seamless experience.
Although you mentioned you would be returning the printer, I hope you'll consider allowing us an opportunity to help. As I'm a little unsure about the issue at hand, I recommend getting in touch with us for support. We're always here to help, so you can reach out anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry to hear that this is the third printer that hasn't worked for you. There's certainly no excuse for it, especially considering that we always prioritize providing a seamless experience.
Although you mentioned you would be returning the printer, I hope you'll consider allowing us an opportunity to help. As I'm a little unsure about the issue at hand, I recommend getting in touch with us for support. We're always here to help, so you can reach out anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: widdersg
from Fort Mitchell, AL
Verified Purchase:Yes
The printer was horrible to set up and use. It would never let you get past a certain point in the set up and was unusable. It would not let you attache a cable from the printer to the computer. Got tired of messing with and returned it to HP.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, October 23, 2018
Hey there,
I'm really sorry to hear that the printer has been less than convenient to set up and use. One of our biggest priorities is providing reliability with our printers, so I regret that we fell short this time. I can assure you that this wasn't at all our intention.
Despite this printer not working well for you, I hope that you'll allow us an opportunity in the future to help you find one that better suits your printing needs. We would love a chance to make things right with the quality experience that we intended on providing from the start.
Chelsea
HP Care
hp.com/support
I'm really sorry to hear that the printer has been less than convenient to set up and use. One of our biggest priorities is providing reliability with our printers, so I regret that we fell short this time. I can assure you that this wasn't at all our intention.
Despite this printer not working well for you, I hope that you'll allow us an opportunity in the future to help you find one that better suits your printing needs. We would love a chance to make things right with the quality experience that we intended on providing from the start.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Tey06
from Rochester, NY
Verified Purchase:Yes
I have bought this product about a month ago and very happy with it. I have already printed documents and the quality is excellent.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com