Customer reviews from hp.com
HP - Tango Wireless Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Wisp Gray
Average customer rating
4.2
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
224
4 Stars
44
3 Stars
21
2 Stars
13
1 Star
34
85%of customers recommend this product.
(
182 out of
215)
Customer Reviews for HP - Tango Wireless Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Wisp Gray
Posted by: Boxjockey
from Missouri
Verified Purchase:Yes
Didn’t know if I would like a wireless printer after using it I found out it is very useful glad I made the switch.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: /the reviewer
from Riverview FL
Verified Purchase:Yes
Very easy to install
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
5
HP Tango Printer
on October 17, 2018
Posted by: MichaelR489797
from Wallingford, PA
I received this product in exchange for my unbiased opinion.Setup : The HP Tango Printer was very easy to setup, with an intuitive companion smartphone application that walks you through the process step by step. Simply plug in the printer and follow along with the application instructions. From unboxing to printing took all of 10 minutes.Design : The HP Tango Printer is beautifully designed, with a small footprint and attractive status light on the front that glows blue when resting. I`ve set mine up in our living room bookcase for easy access and it looks great. The printer is very small, just over the size of a standard 8.5x11" sheet of paper, taking up very little room.Ease of Use : The HP Tango Printer is very easy to use. The same companion HP Smart application used for printer setup is used to send photos/documents to the printer. Printing photos is great as the application links to your smartphones photo library. Simply select the photo(s) you`d like to print, what size you`d like, and you can easily edit and adjust the photo to your liking right within the application.Print Quality : I was amazed by the print quality and speed of this printer. Within seconds, gorgeous quality photos are produced and ready to be framed. The quality of the photos printed are in line with ones I`ve paid for from a printing company online.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
1
MAJOR DISAPPOINTMENT
on January 14, 2019
Posted by: AlphaBravo71
from Jonesboro, Ga
I finally attempted to set up this printer. I was expecting a fast, easy set up and use. Severely disappointmented from start. Attempted install software several times with no success. Could not get TANGO to display/show at all. Finally was able to get my WiFi to connect to TANGO but TANGO shows printer off line or not reachable. Still trouble shooting but extremely disappointed with the very difficult set up or should I say unsuccessful set up.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, January 24, 2019
Hi there,
It's very disappointing that the printer has been so difficult to set up. I'm so sorry that you've had to put so much effort into trying to get everything up and running. We've certainly designed the setup process to be a lot more seamless than this, so I can imagine how inconvenient this all has been. With that said, let's see what I can do to help resolve this for you.
As you mentioned the printer displays an offline status, what I first recommend is following the steps in this 'Offline Printer' troubleshooting guide: support.hp.com/document/c04249334
If that doesn't provide a solution, I recommend following the steps in this video guide: youtube.com/watch?v=C0ewgHI2lsk
Please remember that you can also reach out to us for support anytime. We're always here to help, so you can contact us at +1 800-474-6836 between the hours of 8 am - 9 pm ET. I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right!
Chelsea
HP Care
hp.com/support
It's very disappointing that the printer has been so difficult to set up. I'm so sorry that you've had to put so much effort into trying to get everything up and running. We've certainly designed the setup process to be a lot more seamless than this, so I can imagine how inconvenient this all has been. With that said, let's see what I can do to help resolve this for you.
As you mentioned the printer displays an offline status, what I first recommend is following the steps in this 'Offline Printer' troubleshooting guide: support.hp.com/document/c04249334
If that doesn't provide a solution, I recommend following the steps in this video guide: youtube.com/watch?v=C0ewgHI2lsk
Please remember that you can also reach out to us for support anytime. We're always here to help, so you can contact us at +1 800-474-6836 between the hours of 8 am - 9 pm ET. I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right!
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DNCL
from Kansas City ,mo
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the Tango thinking no sweat but couldn't get it to print .
Tried to connect to Wi-Fi in my house but none of the passwords would work that
were on the back of the spectrum router ( or whatever it is )
The next day I tried to print something and my phone showed no device found.
so I could not try to enter the password again . I will admit I am a amateur and use a
computer very little . also I found to many options for the printing and it was not
very straight forward and also the printer setup ( add the ink cartridge ETC; )
did not show up .
Tried to connect to Wi-Fi in my house but none of the passwords would work that
were on the back of the spectrum router ( or whatever it is )
The next day I tried to print something and my phone showed no device found.
so I could not try to enter the password again . I will admit I am a amateur and use a
computer very little . also I found to many options for the printing and it was not
very straight forward and also the printer setup ( add the ink cartridge ETC; )
did not show up .
I would recommend this to a friend!
Features
5
Performance
1
Response from hp.comBy Keith, HP Care, March 11, 2020
Hi there.
I’m sorry to hear that your printer would not set up on your wireless network like it should, and how that would be a big frustration. With that in mind, I’ll offer some suggestions I hope will help.
From your review, I can’t tell quite why the connection isn’t working or what you need to do, so I recommend you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer would not set up on your wireless network like it should, and how that would be a big frustration. With that in mind, I’ll offer some suggestions I hope will help.
From your review, I can’t tell quite why the connection isn’t working or what you need to do, so I recommend you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: CCKitten
from Atlanta
Verified Purchase:Yes
Slim, trim, very easy to setup and use and great print quality! Fast and quiet!
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Will not recommend
from California
Verified Purchase:Yes
I purchased a couple of months ago but only prints black and white. The setting is set on colored.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, March 25, 2019
Hi there,
I'm so sorry that you haven't been able to print in color despite the printer being set to do so! This is disappointing to hear, especially since we always aim to deliver the most reliable experience possible. I can fully understand how inconvenient this must be, so I'd like to see what I can do to help resolve this.
The first thing I recommend is taking the steps in this guide that addresses issues with printing in both color or black ink: support.hp.com/document/c06072564
If this doesn't fix the issue, please contact us for support. We would be more than happy to explore some other solutions with you and ultimately get the printer up to par again. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
I'm so sorry that you haven't been able to print in color despite the printer being set to do so! This is disappointing to hear, especially since we always aim to deliver the most reliable experience possible. I can fully understand how inconvenient this must be, so I'd like to see what I can do to help resolve this.
The first thing I recommend is taking the steps in this guide that addresses issues with printing in both color or black ink: support.hp.com/document/c06072564
If this doesn't fix the issue, please contact us for support. We would be more than happy to explore some other solutions with you and ultimately get the printer up to par again. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Oldster001
Verified Purchase:Yes
Love this printer very easy to install took less than half hour. Good print from another room values was excellent. Already received new ink cartridges
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com