Customer reviews from hp.com
HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(1,517 Reviews)
Rating breakdown 1,517 reviews
5 Stars
1,007
4 Stars
271
3 Stars
96
2 Stars
59
1 Star
84
87%of customers recommend this product.
(
1,010 out of
1,155)
Customer Reviews for HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Posted by: Red Top
from Clive, IA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Envy 7800 serves all my needs for home printing.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Rennaman
from Modesto, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far the printer has fit my needs but seems to shut itself off alot when not being used, requiring me to press the on button each time I want to use it. (Shouldn't it go into sleep mode and awake when a print job is sent to it?) It also has a paper catcher that goes out when printing is taking place but doesn't go back after it is done.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Customer Rating
4
Very Reliable
on August 24, 2019
Posted by: Migsmuse31
from Oak Park, Illinois
[This review was collected as part of a promotion.] I'm happy to have this new printer. It works well and is pretty simple to use.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Babs8
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just purchased this printer. I have had HP photo printers in the past and they have been great. However this one is not.
I followed the directions and it said to calibrate. I did and a message came up “unsuccessful”. I tried several times but no success. I tried copying a picture and everything had a red tone while the original picture had no red. I tried printing from a document and it also came out red.
The website is not helpful to solve these problems.
I followed the directions and it said to calibrate. I did and a message came up “unsuccessful”. I tried several times but no success. I tried copying a picture and everything had a red tone while the original picture had no red. I tried printing from a document and it also came out red.
The website is not helpful to solve these problems.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy HP Care, September 24, 2019
Hello,
I'm so sorry that you've had a disappointing experience with the printer's photo quality so far. We always hold ourselves to a high standard of quality with our printers, so it's unfortunate that we fell short here. Moving forward, let's see what I do to help remedy these off-tone prints.
What I'd first recommend for improving print quality is updating your printer's firmware. We're always improving both print and color quality through these updates, so it's always good to stay up-to-date.
The following links will also help guide you through additional print quality improvement tips:
- Print Quality Improvement Guide: support.hp.com/document/c05660842
- How to Print Best-Quality Photos: youtube.com/watch?v=MAwFPRbQpvg
If the print quality doesn't improve with these suggestions, please contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry that you've had a disappointing experience with the printer's photo quality so far. We always hold ourselves to a high standard of quality with our printers, so it's unfortunate that we fell short here. Moving forward, let's see what I do to help remedy these off-tone prints.
What I'd first recommend for improving print quality is updating your printer's firmware. We're always improving both print and color quality through these updates, so it's always good to stay up-to-date.
The following links will also help guide you through additional print quality improvement tips:
- Print Quality Improvement Guide: support.hp.com/document/c05660842
- How to Print Best-Quality Photos: youtube.com/watch?v=MAwFPRbQpvg
If the print quality doesn't improve with these suggestions, please contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Chrisbon
from Pa.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this printer, does all I need to do! Very easy to navigate!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Zoda
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seeing how the instant ink thing works out. I like the printer and scanner feature.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Placebow
from Pace, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I up graded to this printer and am pleased with it. However it doesn't seem to mount photo pages (4x6) in the photo tray easily.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Marcy57
from Oklahoma
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've been using this printer for awhile now & have had no problems or complaints
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com