Customer reviews from hp.com
HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(1,517 Reviews)
Rating breakdown 1,517 reviews
5 Stars
1,007
4 Stars
271
3 Stars
96
2 Stars
59
1 Star
84
87%of customers recommend this product.
(
1,010 out of
1,155)
Customer Reviews for HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Posted by: jed223
Verified Purchase:Yes
Too new to truly review. So far I am pleased. Good job
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Clay Cafe
from Belchertown Ma
Verified Purchase:Yes
I love this printer even better than my last HP instant ink printer. I love the digital screen and the paper drawer is so much easier than the back fed printers! I also love that my ink is always there for me when I need it....and i no longer have to be left without printing an important document when needed! I hooked on HP! :-)
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Photo Envy
from Lynchburg, VA
Verified Purchase:Yes
This printer replaced one that was not a photo printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Acura
from Pa
Verified Purchase:Yes
I Purchased this couple weeks ago and I returned it because the screen was hard to operation my envy 7640 is the best the 7800 I returned because it was too hard to control the screen you could even use it it was so touchy
No, I would not recommend this to a friend.
Features
2
Performance
3
Response from hp.comBy Chelsea, HP Care, January 15, 2019
Hey there,
I'm so sorry that the printer's touch screen was a little too touchy to operate. I can imagine this was quite unconducive to a smooth printing experience.
Despite the printer not working well for you, I do hope that you'll allow us an opportunity in the future to help you find one that better suits your printing needs. We would love a chance to make things right with the quality experience that we intended on providing from the start.
Chelsea
HP Care
hp.com/support
I'm so sorry that the printer's touch screen was a little too touchy to operate. I can imagine this was quite unconducive to a smooth printing experience.
Despite the printer not working well for you, I do hope that you'll allow us an opportunity in the future to help you find one that better suits your printing needs. We would love a chance to make things right with the quality experience that we intended on providing from the start.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: judy18
from Walker Valley, NY
Verified Purchase:Yes
This machine uses way toooooo much ink. Needs improvement.
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy HP Care, February 13, 2019
Hey there,
I'm so sorry to hear you've been unhappy with the printer's ink consumption. We're certainly committed to providing an economical experience with our printers, so I can imagine how disappointing this is. With that said, let's see what I can do to help.
First, I have a few suggestions for lowering overall ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only. If you still find you're using quite a bit, Instant Ink is another option to consider. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com
If you have any other questions about this, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry to hear you've been unhappy with the printer's ink consumption. We're certainly committed to providing an economical experience with our printers, so I can imagine how disappointing this is. With that said, let's see what I can do to help.
First, I have a few suggestions for lowering overall ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only. If you still find you're using quite a bit, Instant Ink is another option to consider. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com
If you have any other questions about this, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: K2kimages
from Oregon
Verified Purchase:Yes
Great printer. Don't understand that there isn't a photo cartridge. Printer is good but the touch screen is a little unresponsive and doesn't always want to take input. It takes multiple pushes to get it to take input. Took a bit to get WiFi to operate.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Shygirl
from North Carolina
Verified Purchase:Yes
Very happy with the printing, copying, and scanning on this machine.
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: barb1959
from Ohio
Verified Purchase:Yes
I bought this 2 weeks ago and it's a great printer. Beautiful photos every time!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com