Customer reviews from hp.com
HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(1,517 Reviews)
Rating breakdown 1,517 reviews
5 Stars
1,007
4 Stars
271
3 Stars
96
2 Stars
59
1 Star
84
87%of customers recommend this product.
(
1,010 out of
1,155)
Customer Reviews for HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Posted by: Giudita
from Rochester, NY
Verified Purchase:Yes
I bought this computer in January of 2019. When making a copy on the printer, I get a 3/4 inch vertical line and a close-by single vertical line on each copy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Chelsea, HP Care, February 18, 2019
Hi there,
I’m so sorry to hear about these issues you’ve experienced with vertical lines on your copies. I can imagine how inconvenient this has been, so I'd like to make sure we get this resolved for you.
With what you’ve described, it sounds like the issue at hand is related to print quality, so I suggest following the guidelines in this improvement guide: support.hp.com/us-en/document/c05337009
Should this fall short, please don't hesitate to reach out for support. We're always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I’m so sorry to hear about these issues you’ve experienced with vertical lines on your copies. I can imagine how inconvenient this has been, so I'd like to make sure we get this resolved for you.
With what you’ve described, it sounds like the issue at hand is related to print quality, so I suggest following the guidelines in this improvement guide: support.hp.com/us-en/document/c05337009
Should this fall short, please don't hesitate to reach out for support. We're always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Umee
from Washington, DC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this computer in Jan. 2021. This is my 3rd or 4th HP Printer. I think HP printers and products are the best out there. This is a photocopy printer and the pictures are excellent, especially when I use the correct paper. The printer is easy to operate
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Marion, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] If your one of those that want to know what others think about a product before purchasing, Well your in the right spot ! Like me, I ALWAYS check the reviews before i purchase. I tell you what ,I think I found the perfect printer for the perfect price ! I literally took it out of the box, plugged it in, loaded the ink cartridges, loaded paper, entered my password to my wi-fi, and I was up and printing. Never even took the instructions out of the packaging. Wife and I love it ! Sturdy, quiet, dual side printing, and a feature I've never seen.... When you print something that uses a lot of ink, the printer holds it in till the ink is dry !! My last HP printer still works like a charm, but needed to upgrade for my wife's business. HP knocked it out of the park this time !
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
Fast Wireless Printer for the Family Home Office!
on August 29, 2017
Posted by: LeslieC997460
from Dallas,TX
[This review was collected as part of a promotion.] Overall, I`m pretty happy with this printer! I was sent a free sample to review but all opinions are completely my own.
Straight forward instructions on the HP app and manual. (I used the app instructions.) Set up was a breeze. Two ink cartridges to slide in and I had this up and running in about five minutes and that includes installing the app with all our devices. Off the bat, the wireless feature is my favorite! I love being able to print from any device and the HP ENVY Photo 7855 was seriously quick! With two school age children and last minute assignments I really appreciate the speed!
Straight forward instructions on the HP app and manual. (I used the app instructions.) Set up was a breeze. Two ink cartridges to slide in and I had this up and running in about five minutes and that includes installing the app with all our devices. Off the bat, the wireless feature is my favorite! I love being able to print from any device and the HP ENVY Photo 7855 was seriously quick! With two school age children and last minute assignments I really appreciate the speed!
Printing off the internet, the black and white and greyscale tones are consistent and the print quality is really nice and strong with clear, crisp fonts. However, If you`re printing a heavy photo document on regular paper the color printing comes a bit "wet" at first but I`ve found this the case with any ink jet printer. I did not have this problem using cardstock paper.
My only concern with the Envy Photo would be the color quality of the photo`s. I used HP photo paper and before tweaking- the pictures came out a little red. After adjusting a bit the photo quality is fine. Definietly not the same quality as a lab but for a home printer it does the job. The borderless photo`s are definetly a plus and once again this printer wins the speed race!
Pros: Rapid printing AND clear quality. Easy, large paper tray. All in one sleek design. One word-WIRELESS (yay!!)
Cons: Photo Quality still says "Home Printer". Heavy color printing on paper comes out "wet"
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Rich frustrated
Verified Purchase:Yes
Thought this would be a great printer, but having all kinds of problems with it. Hope to be able to get it straight with HP soon!
No, I would not recommend this to a friend.
Features
5
Performance
1
Response from hp.comBy Chelsea, HP Care, December 3, 2018
Hi there,
I'm so sorry that the printer hasn't been working seamlessly. This is very disappointing to hear, especially since we always strive to provide reliability with our printers. With that said, let's get this resolved for you.
As I don't have quite enough information to diagnose these problems, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right.
Chelsea
HP Care
hp.com/support
I'm so sorry that the printer hasn't been working seamlessly. This is very disappointing to hear, especially since we always strive to provide reliability with our printers. With that said, let's get this resolved for you.
As I don't have quite enough information to diagnose these problems, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Took a little time to hook up to my wife’s HP Pavilion computer but my iMac was no problem. Strange huh.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Tammey83
from Baltimore, Md
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just purchased this a couple of weeks ago and it works perfect. I’ve already printed several sheets and a photo. I have yet to try the fax but I’m sure that works just fine. It prints from your smartphone, in fact that’s where I mostly print from.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CashKing
from Syracuse, NY
Verified Purchase:Yes
The document feeder doesn't feed documents into the unit. Thus, I'm unable to use the unit. I will be returning it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com