Customer reviews from hp.com
HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(1,517 Reviews)
Rating breakdown 1,517 reviews
5 Stars
1,007
4 Stars
271
3 Stars
96
2 Stars
59
1 Star
84
87%of customers recommend this product.
(
1,010 out of
1,155)
Customer Reviews for HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Posted by: Sue9
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] The HP Envy Photo 7855 All-in-one printer has proved to be an excellent addition to my network. I initially was looking for a printer capable of letter and legal sized printing and was pleased to realize that it can accommodate several sizes. Photo printing is outstanding quality. The large display has very complete printer management features. Printer setup was intuitive and flawless. I heartily recommend this model printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: tappietoes
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an HP prior to my new HP Printer and I have thoroughly loved both. Great machines!
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: RAR1
Verified Purchase:Yes
[This review was collected as part of a promotion.] 60 photo sheets + 1 Color Starter Cartridge (Included) + 2 XL Color Cartridges = 26 pieces of trash.
The printer is more likely to cancel the print job after it starts, than actually finishing it on the first try. And it will cancel just after starting and ruining expensive paper to almost done and wasting a lot of ink to boot. It will then take about 5 minutes to cancel the job; no indication it's doing anything for another 3-5 minutes; before it will finally restart the print job; where it may or may not fully print. The record was 3 cancels in a row. And this is all through a wired connection with firmware and all updates in place. Restarting, rebooting, reconnecting, disconnecting, reinstalling, and praying it just works like it should all pointless. It's just a horribly made printer as other reviewers have warned about.
DO. NOT. BUY.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, March 7, 2021
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support again. We'd be more than happy to work through any troubleshooting that is left or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support again. We'd be more than happy to work through any troubleshooting that is left or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Rudy1234
Verified Purchase:Yes
The Printer was Easy to install use - the first time
Written by a customer while visiting hp.com
Posted by: Unhappy 44
from Euclid, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer has been a better experience than a previous purchase which was returned. The set-up was easier, print quality is great. Great purchase
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Crisci618
from Ossining, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this and had to wait since it was delayed in delivery due to the numerous storms across country but it was so worth it!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Saneck
from Huntingburg, in
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my HP Envy Photo 7855 for about 4 weeks and could not be any happier. It is an excellent printer. It was easy to install and printing and pictures are the best. I would highly recommend this printer to everyone
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DR DJB
from Spotsylvania, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer works very well. The set-up was easy and it also comes with pink refills
Features
5
Performance
5
Written by a customer while visiting hp.com