Customer reviews from hp.com
HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(1,517 Reviews)
Rating breakdown 1,517 reviews
5 Stars
1,007
4 Stars
271
3 Stars
96
2 Stars
59
1 Star
84
87%of customers recommend this product.
(
1,010 out of
1,155)
Customer Reviews for HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Posted by: Carrolla
from Philly
Verified Purchase:Yes
Just received and am excited with first print job.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: jbirdie
from Sun City, Florida
Verified Purchase:Yes
I thought this was going to be better than my older Hp Printer (same type but faster and supposedly better) to work better with my new laptop. Unfortunately that has not been the case. I almost with I had not spent the money as the problems are the same as my old printer.
No, I would not recommend this to a friend.
Features
2
Response from hp.comBy Keith, HP Care, July 13, 2020
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: LMCE
from Westchester Co., New York
Verified Purchase:Yes
This printer is almost perfect. Overall it's been great for the little time I've had it, but w/my previous HP Printer Officejet 6700 Premium I was able to print any size photo, document, etc. on 8-1/2" x 11" paper, which was very helpful for me, especially, when I would make a card and needed to fold the photo paper to make a card, this I believe has that capability, but, I can't just click 4 x 6 or 5 x 7, I'm going to have to figure out the percentage of these sizes and make the change that way, b/c the paper trays are separate in this new Printer, in the older Printer there was only one paper tray and you would size down for a smaller print in the actual tray, otherwise, this Printer seems perfect. Once I configure the sizes, all will be fine.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Phoenix Arizona
Verified Purchase:Yes
I purchase a month ago and prints beautiful photos
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Boston, MA
Verified Purchase:Yes
Simply downloading the hp smart app to my iPhone was all I needed to connect my hp envy to my existing WiFi. It was effortless.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Santa 10
from Rocky Point, NC
Verified Purchase:Yes
I just started using my printer and I'm very satisfied with it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: 2 letter nicknames please
from Chicago
Verified Purchase:Yes
WiFi works well and the printer is rather quiet. Great print quality and relatively easy set-up. Set-up works fine, but it would be beneficial to have a printed outline of the process in the box that at least states the steps in the online setup process.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jackie27we
from Ga
Verified Purchase:Yes
I brought this a couple of weeks ago and I love it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com