Hi there.

Thanks for the review and the description of what you’ve encountered so far. I’m glad you like your printer’s quality and functionality, but I’m sorry to learn that you’ve gotten fewer pages per cartridge than you’d anticipated. With the cost of printing double your estimate, it’s no surprise that you’ve relegated the device to minimal use. I want to help you mitigate the rate of ink use if possible and see why it might be happening, so I’ll offer some clarifying information and some resources to do that.

I can’t tell from your review how many pages you’ve gotten per cartridge. The XL versions designed for your printer, the HP 64, have estimated page yields of 415 for color and 600 for black. These estimates are based on standards used throughout the industry, yet how cartridges perform in your own printer varies according to factors including usage, how dry the air is and how absorbent the paper is.

Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, I recommend that you contact the seller who sold you the items.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link: hp.com/contactHP

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hi, Irma.

I’m sorry you’ve encountered difficulty or are generally dissatisfied with the quality or performance of your printer. I’m also sorry for any resulting inconvenience. I can’t tell from your review what specific issues you’ve faced with the device, but I’ll nonetheless offer what I hope are some helpful suggestions.

First, to learn more about this printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides on our support site here:
- support.hp.com/us-en/product/model/9073160

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support