Customer reviews from hp.com
HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(1,517 Reviews)
Rating breakdown 1,517 reviews
5 Stars
1,007
4 Stars
271
3 Stars
96
2 Stars
59
1 Star
84
87%of customers recommend this product.
(
1,010 out of
1,155)
Customer Reviews for HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Posted by: Roz M
from Key West, FL
Verified Purchase:Yes
Excellent Home Use Printer! I am able to print and scan documents. I love being able to scan directly to a .pdf format.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Gail G
from MD
Verified Purchase:Yes
It works great! I had an HP all in one printer for many many years like 17 years...it finally died & I had to replace it..Love my HP
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: doug81
from Middlebury, Connecticut
Verified Purchase:Yes
I bought the Envy Photo a month ago. It was shipped on time and was easy to set up. I find scanning to my email and then sending documents out is easy. I have not used the photo function yet. It is a more convenient size than my previous printer, which I like.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: RNvf
Verified Purchase:Yes
Easy to set up and use! Love the HP app that I downloaded too.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: dabigdog
Verified Purchase:Yes
the set up was VERY difficult to do - still connote scan to computer - scan to e-mail only????
No, I would not recommend this to a friend.
Performance
2
Response from hp.comBy Keith, HP Care, September 24, 2021
Hi there.
I’m sorry you’ve encountered difficulty with your printer’s scan function. It’s easy to understand why this would be an aggravation, especially after you endured a challenging setup process. I want to help you get the device working to your satisfaction, so I’ll guide you to some resources I hope will meet that goal.
First, I recommend that you consult the printer’s main user manual, which you can find on our support site. In the manual’s table of contents, you’ll see “Scan” under the heading “Copy and Scan.” Click on the page number and you’ll be taken to instructions for scanning documents and sending them to a variety of destinations including computers and email recipients. Find that manual here:
- www1.hp.com/ctg/Manual/c05634824.pdf
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered difficulty with your printer’s scan function. It’s easy to understand why this would be an aggravation, especially after you endured a challenging setup process. I want to help you get the device working to your satisfaction, so I’ll guide you to some resources I hope will meet that goal.
First, I recommend that you consult the printer’s main user manual, which you can find on our support site. In the manual’s table of contents, you’ll see “Scan” under the heading “Copy and Scan.” Click on the page number and you’ll be taken to instructions for scanning documents and sending them to a variety of destinations including computers and email recipients. Find that manual here:
- www1.hp.com/ctg/Manual/c05634824.pdf
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ECook1
from ohio
Verified Purchase:Yes
the print quality is good, it is slow but good. the scanner bed is fantastic. Getting the printer to actually print when you need it to that is where this printer falls short. it all ways come back with an error message. very frustrating to print something. I really do not like this printer at all. I have owned it for about 2 months now purchased in 8/2021.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Keith, HP Care, September 28, 2021
Hi there.
Thanks for the review and the feedback. While I’m glad you like your printer’s print quality and scanner bed, I’m sorry to hear that it has rendered prints slowly and not printed reliably. The unexplained error messages I’m sure have been tremendously frustrating. I want to help you get the device working to your satisfaction, so I’ll guide you to some applicable resources and information.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a part in what you describe. Otherwise, on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For the slow printing rate, I suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Thanks for the review and the feedback. While I’m glad you like your printer’s print quality and scanner bed, I’m sorry to hear that it has rendered prints slowly and not printed reliably. The unexplained error messages I’m sure have been tremendously frustrating. I want to help you get the device working to your satisfaction, so I’ll guide you to some applicable resources and information.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a part in what you describe. Otherwise, on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For the slow printing rate, I suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: David and Alissa
from NyssaOregon
Verified Purchase:Yes
We love it! We would recommend this to any of our friends.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Doc1955
from Maine
Verified Purchase:Yes
All in one product.four months free ink Does It all .
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com