Customer reviews from hp.com
HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.4
(1,517 Reviews)
Rating breakdown 1,517 reviews
5 Stars
1,007
4 Stars
271
3 Stars
96
2 Stars
59
1 Star
84
87%of customers recommend this product.
(
1,010 out of
1,155)
Customer Reviews for HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer with 6-Month Instant Ink Subscription - Black
Customer Rating
1
Continuous issues with printing from Windows 10
on October 22, 2018
Posted by: Nomax
Verified Purchase:Yes
I bought this 2 weeks ago and have had to get a replacement, which just arrived. Now, this replacement is having the same issues as the first one.
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, October 23, 2018
Hi there,
Thank you so much for letting us know about this. I'm very sorry to hear that your printer isn't working properly with Windows 10. This is not at all the experience we intend for our customers to have, so I can imagine how frustrating it must be. With that said, I'd really like to get this resolved for you.
The following link should help guide you through troubleshooting any scanner issues caused by the Windows 10 update: support.hp.com/us-en/topic/windows-10-support-center-printing
If you find the issue persists, I hope you'll allow us another opportunity to help. We would be more than happy to, so don't hesitate to get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Thank you so much for letting us know about this. I'm very sorry to hear that your printer isn't working properly with Windows 10. This is not at all the experience we intend for our customers to have, so I can imagine how frustrating it must be. With that said, I'd really like to get this resolved for you.
The following link should help guide you through troubleshooting any scanner issues caused by the Windows 10 update: support.hp.com/us-en/topic/windows-10-support-center-printing
If you find the issue persists, I hope you'll allow us another opportunity to help. We would be more than happy to, so don't hesitate to get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: LindaP
from Topeka, KS
Verified Purchase:Yes
Years ago I vowed that HP was going to be my "go to" printer after having a really bad experience with another brand. I've stuck to that. When I wear one out, I buy another one. Each one has been extremely dependable, and the Envy is no exception. You did well again, HP!
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: James CapturesReality
Verified Purchase:Yes
The only fault that I have with this wonderful printer has been that it is difficult to direct which tray you want to print from, and switching between is unnecessarily complicated. I liked the older HP software package much easier to work with.
Cons: Smoother Mouse Pad
Pros: Affordable
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: Beezy
from Oklahoma
Verified Purchase:Yes
Bought this to replace my older model. Not sure why the document feeder adds so much to the cost over similar HP models without it, but it was a feature I needed. Super easy set up. Works great.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: punkinsusie
from Grandview, Missouri
Verified Purchase:Yes
I haven't had it very long but it operates nicely.
I would recommend this to a friend!
Features
4
Written by a customer while visiting hp.com
Posted by: Cabanaboy
from Connecticut
Verified Purchase:Yes
All functions work well; easy to install; good service so far (after 1 month).
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ginny 1952
from Thornton CO
Verified Purchase:Yes
Because my old HP printer became obsolete and I desperately needed a printer, this one was suggested. I’m certainly not unhappy with it. However, being 84 years old, new equipment is difficult for me to understand quickly. If I can’t figure simething out, I will certainly call HP for tech help. I was shocked by some of its unique potentials!
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: art43
from Michigan
Verified Purchase:Yes
I have had no problems with the 7855, very good features. I would have liked a complete printed instruction booklet.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com