Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: Anonymous
from Watkinsville, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it! Works great and perfect for working from home!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Tammy296
from Columbus, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything was easy to set up & use. The only thing I was disappointed in was that the black toner didn't last very long at all. So was unable to print for 2 days as I scrambled to locate ink.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Gin29
from Houston
Verified Purchase:Yes
I bought this printer in the middle of COVID-19 crisis, I needed one urgently as I was not in the office anylonger. I was surprised, to begin with ordering was super easy and product arrived very quickly, then, I was not expecting too much quality for the price I paid, and wow, the printer and scanning works great, the app makes it all so easy to use, I can print and scan from my phone, all in few minutes and most important part, set up was very easy, anyone can do it, instructions are very clear. I am very happy, would definately recommend it. Great experience overall!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BARod
from Pittsburg, CA
Verified Purchase:Yes
Took me a little longer to setup than anticipated but once setup was complete, operating the printer/scanner was a breeze. Good quality printing and scanning. Would definitely recommend for small print jobs at home.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Never Again Ever
from Indiana
Verified Purchase:Yes
I couldn’t ever get it to connect to my internet. Online help drove me around in circles. Finally sent it back. They wanted me to print a return label. It was a printer!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: anela
from Anahola, Hawaii
Verified Purchase:Yes
bought to replace old printer. Only buy hp printers
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: ajbaseball
from Boston
Verified Purchase:Yes
Needed a basic printer that had color, scanned and copied and could wirelessly print from a phone or laptop and this sleek printer is perfect for the job.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Customer Rating
2
Take the term ‘WiFi printer’ with a grain of salt
on April 30, 2020
Posted by: crice7sh
from Albany, NY
Verified Purchase:Yes
I bought this about a month ago to replace our antiquated printer. With the COVID outbreak we were printing a lot more than we normally do so it seemed time to upgrade given the amount of homework we’d be sure to print. The printing is fine... looks like a less expensive inkjet printer. What prevents this from getting an average rating from me is its connectivity. If we turn it off and turn it back on it prints wirelessly. Then the next day it’s impossible. All of our devices say they can’t find it and it never works. Turn it off and on, works. To me, it defeats the reason we replaced our old USB printer if we still have to go stand next to this one to cycle power in order for it to work. For such a wonderful idea, there doesn’t seem to be any thoughtfulness in its application. WiFi would be nice.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, May 5, 2020
Hi there.
I’m sorry to hear that your printer has not maintained a reliable wireless connection. I can wholly understand why needing to repeatedly turn the printer off and on again would quickly become frustrating, so I’ll offer some suggestions that I hope will help.
First, I recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac OS: support.hp.com/us-en/document/c04249334
If you use Windows, you can also download a tool that helps troubleshoot wireless printing and scanning issues called the HP Print and Scan Doctor:
- support.hp.com/us-en/topic/printscandoctor
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not maintained a reliable wireless connection. I can wholly understand why needing to repeatedly turn the printer off and on again would quickly become frustrating, so I’ll offer some suggestions that I hope will help.
First, I recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac OS: support.hp.com/us-en/document/c04249334
If you use Windows, you can also download a tool that helps troubleshoot wireless printing and scanning issues called the HP Print and Scan Doctor:
- support.hp.com/us-en/topic/printscandoctor
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com