Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: 2esf
Verified Purchase:Yes
I was a little disappointed in the photo s developed .Not as good as the other hp I had.
Other than that it is ok
Other than that it is ok
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, December 14, 2018
Hey there,
I'm so sorry to hear that you've had a disappointing experience with the printer's photo quality! Despite this impression, I do want to assure you that it's always our intention to provide a high-quality experience with our printers. On that note, I'd like to see what recommendations I can provide for improvement.
First, I suggest reviewing the steps in this print quality improvement guide: support.hp.com/us-en/document/c05538986
If this doesn't help much, please remember that you can also reach out to us for support anytime. We're always here to help, so you can get in touch via your preferred method here: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry to hear that you've had a disappointing experience with the printer's photo quality! Despite this impression, I do want to assure you that it's always our intention to provide a high-quality experience with our printers. On that note, I'd like to see what recommendations I can provide for improvement.
First, I suggest reviewing the steps in this print quality improvement guide: support.hp.com/us-en/document/c05538986
If this doesn't help much, please remember that you can also reach out to us for support anytime. We're always here to help, so you can get in touch via your preferred method here: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
So far it seem to be a great little printer.
on December 15, 2018
Posted by: Old Copper
from Hudson, Florida
Verified Purchase:Yes
I'm not a heavy printer user and this printer seems to be perfect for me. I'm a senior citizen and not very into tech stuff and at first I had a bit of a problem with the set-up but once I got it up and running all has been fine.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: robin54
from Lima, Oh
Verified Purchase:Yes
I bought this printer in January 2018 and had to replace it in November of 2018. Print heads went bad.
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com
Posted by: cayc
from New York City. NY
Verified Purchase:Yes
It is ok for personal use, but it is very slow. Could have been faster.
Cons: Smoother Mouse Pad
Pros: Affordable, Lightweight
No, I would not recommend this to a friend.
Features
2
Performance
4
Written by a customer while visiting hp.com
Posted by: chanman
from westmaont Il
Verified Purchase:Yes
great bargain does everything I need, Thank You HP
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Bruiser1980
from Somerset, Kentucky
Verified Purchase:Yes
First wireless printer I have ever owned. Glad I bought it. Pages printed in color and black and white are awesome.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: helpme5
Verified Purchase:Yes
every time I turn on the printer I am kicked off my wifi very disappointing and frustrating. print and scan doctor does not help!
Response from hp.comBy Chelsea, HP Care, January 19, 2019
Hey there,
I'm terribly sorry to hear that your experience with the printer hasn't been very easy so far. I can certainly imagine how disappointing these issues with Wi-Fi have been. With that said, I'd really like to make this right, so let's see how I can help.
What I first recommend is following these steps to address the issue you noted:
1. Click Wireless LED (Blue color) from control panel.
2. Select settings (Gear icon)
3. Select Wireless Settings
4. Select “Advanced Settings”
5. Turn off IPv6
6. Click "Yes"
If this doesn't work, I highly recommend reaching out to us for support. We would be more than happy to explore other solutions with you. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm terribly sorry to hear that your experience with the printer hasn't been very easy so far. I can certainly imagine how disappointing these issues with Wi-Fi have been. With that said, I'd really like to make this right, so let's see how I can help.
What I first recommend is following these steps to address the issue you noted:
1. Click Wireless LED (Blue color) from control panel.
2. Select settings (Gear icon)
3. Select Wireless Settings
4. Select “Advanced Settings”
5. Turn off IPv6
6. Click "Yes"
If this doesn't work, I highly recommend reaching out to us for support. We would be more than happy to explore other solutions with you. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jdw1
from Maryland
Verified Purchase:Yes
Easy to use and set up. Works great! Price was right!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com