Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: KJRD
from Michigan
Verified Purchase:Yes
It works with some of our devices. I still haven’t gotten it to work with all of them. The research on how to do this has taken a lot of time, and the instructions for it on HP’s website are not only ineffective, but different, depending on how you search for them. Print quality is mediocre, rather blobby, rather than bold and crisp. I was able to copy a form using the scanner. I’m disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Chelsea, HP Care, November 16, 2018
Hello there,
I'm really sorry to hear that you've had a difficult time getting the printer to connect to some of your devices. I can also imagine how disappointing the print quality issues have been, especially since they affect your ability to print reliably. Going forward, I'd like to make sure we get this all resolved, so let's see how I can help.
To start, you might find it useful to follow the steps listed in this print quality improvement guide: support.hp.com/us-en/document/c05538986
As I'm a little unsure about what might be causing the device connection issues, I highly suggest getting in touch with us for support. We'd be more than happy to work with you more on this. You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm really sorry to hear that you've had a difficult time getting the printer to connect to some of your devices. I can also imagine how disappointing the print quality issues have been, especially since they affect your ability to print reliably. Going forward, I'd like to make sure we get this all resolved, so let's see how I can help.
To start, you might find it useful to follow the steps listed in this print quality improvement guide: support.hp.com/us-en/document/c05538986
As I'm a little unsure about what might be causing the device connection issues, I highly suggest getting in touch with us for support. We'd be more than happy to work with you more on this. You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Robert61
from Allentown, NJ
Verified Purchase:Yes
My Envy 5660 had problems staying connected to my network. This Envy is working smooth as silk!
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lynn42
from Washington
Verified Purchase:Yes
I bought this a few months ago and couldn't be happier. I needed a small printer/copier that would print faster than my previous HP printer.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DCDCDC
from Houston, TX
Verified Purchase:Yes
I have the printer connected to my PC via USB and the response time is slower than I expected.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Chelsea, HP Care, December 3, 2018
Hey there,
I'm so sorry to hear that the printer is performing so slowly. This is not at all the experience that we intend to provide, so I can imagine how disappointing this has been. I want to make sure that your printer is reliable for your printing needs, so I would love to help resolve this for you.
First, often just updating your printer's firmware will help improve print speeds. With that said, you can find the latest firmware download at this link: support.hp.com/us-en/drivers/selfservice/model/14095768
If this falls short, please don't hesitate to reach out to us for support. We're always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry to hear that the printer is performing so slowly. This is not at all the experience that we intend to provide, so I can imagine how disappointing this has been. I want to make sure that your printer is reliable for your printing needs, so I would love to help resolve this for you.
First, often just updating your printer's firmware will help improve print speeds. With that said, you can find the latest firmware download at this link: support.hp.com/us-en/drivers/selfservice/model/14095768
If this falls short, please don't hesitate to reach out to us for support. We're always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: HOGEALN
Verified Purchase:Yes
SQUEAKS WHEN PRINTING. THOUGHT IT FIXED ITSELF, HOWEVER IT STILL SQUEAKS, OFF AND ON. WILL RETURN.
I would recommend this to a friend!
Features
5
Performance
1
Response from hp.comBy Chelsea, HP Care, December 3, 2018
Hi there,
I'm so sorry that the printer has been squeaky when printing. This is very disappointing to hear, especially since we always strive to provide reliability with our printers. Although you mentioned you'd likely return the printer, I'd still like to get this issue addressed, just in case.
As I'm not too sure what might be causing this, I recommend getting in touch with us directly for support. We'd be happy to talk with you more about this. You can reach out anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry that the printer has been squeaky when printing. This is very disappointing to hear, especially since we always strive to provide reliability with our printers. Although you mentioned you'd likely return the printer, I'd still like to get this issue addressed, just in case.
As I'm not too sure what might be causing this, I recommend getting in touch with us directly for support. We'd be happy to talk with you more about this. You can reach out anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: pandacll
from North Carolina
Verified Purchase:Yes
I have enjoyed the printer, but you need to have it on at all times , my last one which is no longer available would only be on on when you needed to print. to me this is a big deal
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: wolf28
from waukegan Il
Verified Purchase:Yes
won't print from desktop computer !Always says no driver but prints from my laptop
this is the second hp printer I have brought it does the same thing so maybe its the desktop computer that is the problem .
this is the second hp printer I have brought it does the same thing so maybe its the desktop computer that is the problem .
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, December 13, 2018
Hey there,
I am so sorry that the printer isn’t working as it should be, especially since it's your second printer. This is very disappointing to hear about! Despite this, I do want to assure you that we always strive to provide reliability with our printers, so let's see how I can help fix this.
One thing you might want to try first is making sure that you're using your printer's full feature software and drivers. If you haven't yet, you can download both from this link: support.hp.com/us-en/drivers/selfservice/model/14095768
Otherwise, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right.
Chelsea
HP Care
hp.com/support
I am so sorry that the printer isn’t working as it should be, especially since it's your second printer. This is very disappointing to hear about! Despite this, I do want to assure you that we always strive to provide reliability with our printers, so let's see how I can help fix this.
One thing you might want to try first is making sure that you're using your printer's full feature software and drivers. If you haven't yet, you can download both from this link: support.hp.com/us-en/drivers/selfservice/model/14095768
Otherwise, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Nick40
from Tucson Arizona
Verified Purchase:Yes
The printer was fine until it started chewing up paper. I went through all of the recommended procedures and it continued.
Pros: Affordable, Lightweight
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Chelsea, HP Care, December 13, 2018
Hey there,
I'm sorry to hear that your printer hasn’t been feeding paper as it should be. We're certainly committed to providing a consistent experience with our printers, so I can imagine how disappointing this must be. That said, let's see what I can do to help address this.
For the issue of the printer feeding paper incorrectly, I do have a few suggestions for improvement:
- If you haven't already, I would first be sure to set the paper guides very precisely and give attention to the paper height guide
- If the issue persists, I highly recommend cleaning the printer's rollers, as this will help with more seamless automatic feeding
- You'll also find several other possible solutions to these paper feeding inconsistencies in this document: support.hp.com/us-en/document/c05578160
If you have any other questions or concerns, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm sorry to hear that your printer hasn’t been feeding paper as it should be. We're certainly committed to providing a consistent experience with our printers, so I can imagine how disappointing this must be. That said, let's see what I can do to help address this.
For the issue of the printer feeding paper incorrectly, I do have a few suggestions for improvement:
- If you haven't already, I would first be sure to set the paper guides very precisely and give attention to the paper height guide
- If the issue persists, I highly recommend cleaning the printer's rollers, as this will help with more seamless automatic feeding
- You'll also find several other possible solutions to these paper feeding inconsistencies in this document: support.hp.com/us-en/document/c05578160
If you have any other questions or concerns, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com