Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: darin
from MN
Verified Purchase:Yes
I bought it to print from wi-fi, from a laptop. It wasn't as easy to set up as it was made to believe. After a couple of tries, and multiple downloads, it finally worked! I thought it would be much easier.
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Kdmaree
Verified Purchase:Yes
The screen is too small & am having trouble using it. Also don't see where I can select paper size for printing photos.
Don't see where I can scan an article & print without having to put in the computer.
Don't see where I can scan an article & print without having to put in the computer.
Cons: Smoother Mouse Pad
Pros: Lightweight
No, I would not recommend this to a friend.
Features
2
Performance
3
Response from hp.comBy Chelsea, HP Care, March 22, 2019
Hello there,
I'm sorry that the printer isn't quite what you expected in terms of design and ease of use. I understand this must be a bit of a hassle, so I'd love to help.
First, to select the correct paper size and paper type settings, you can access the printer's control panel. For a bit more information about this and general paper loading, you can visit this link: support.hp.com/document/c05531230
Then, I recommend referencing the 'Scan' chapter of your printer's user guide on page 29 for details on how to scan from your Android or iOS device on the HP Smart App: hp.com/ctg/Manual/c05643392.pdf
If you have any more questions about this, please don't hesitate to contact us for support. We're always here to help, so you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm sorry that the printer isn't quite what you expected in terms of design and ease of use. I understand this must be a bit of a hassle, so I'd love to help.
First, to select the correct paper size and paper type settings, you can access the printer's control panel. For a bit more information about this and general paper loading, you can visit this link: support.hp.com/document/c05531230
Then, I recommend referencing the 'Scan' chapter of your printer's user guide on page 29 for details on how to scan from your Android or iOS device on the HP Smart App: hp.com/ctg/Manual/c05643392.pdf
If you have any more questions about this, please don't hesitate to contact us for support. We're always here to help, so you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jim Ku
from Seattle WA
Verified Purchase:Yes
I can't have the printer connected to my wireless network because it interferes with my laptop's wireless connection. So I have it turned off most of the time and only turn it on when I need to printout a document.
Pros: Affordable
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Chelsea, HP Care, March 27, 2019
Hey there,
I'm so sorry that the printer hasn't been performing nearly as reliably as it should be when it comes to connectivity. We always aim to provide a seamless experience with our printers, so hearing about this is quite disappointing. To that end, I'd really like to make this right and get these issues resolved for you definitively.
First, I recommend following these steps to address the issue mentioned:
1. Select the "Wireless" LED option (Blue) from the Control Panel
2. Select “Settings” (Gear Icon)
3. Select “Wireless Settings”
4. Select “Advanced Settings”
5. Turn off IPv6
6. Click “Yes”
If this doesn't work, I highly recommend reaching out to us for support. We would be more than happy to work through this with you and find a resolution. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP care
hp.com/support
I'm so sorry that the printer hasn't been performing nearly as reliably as it should be when it comes to connectivity. We always aim to provide a seamless experience with our printers, so hearing about this is quite disappointing. To that end, I'd really like to make this right and get these issues resolved for you definitively.
First, I recommend following these steps to address the issue mentioned:
1. Select the "Wireless" LED option (Blue) from the Control Panel
2. Select “Settings” (Gear Icon)
3. Select “Wireless Settings”
4. Select “Advanced Settings”
5. Turn off IPv6
6. Click “Yes”
If this doesn't work, I highly recommend reaching out to us for support. We would be more than happy to work through this with you and find a resolution. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP care
hp.com/support
Written by a customer while visiting hp.com
Posted by: N A 10
from memphis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have not been able to connect printer to the WIFI or to my PC. Instructions are limited and vague for a non Tech individual.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, August 29, 2019
Hey there,
It's so disappointing to hear that the wireless setup process has been less than seamless. This is far from the reliable experience that we intended on, so I sincerely apologize for falling short this time. With that said, I'd like to provide you with some helpful tips going forward.
First, I recommend trying one of the following options for a more seamless wireless setup:
- Download and use the HP Smart app from either a mobile device or computer within the first 2 hours of powering on the printer
- Download HP Easy Start for a step-by-step wireless walkthrough: 123.hp.com/us/en/devices/envy5055
- Download and run through the printer's full software package: support.hp.com/us-en/drivers/selfservice/model/14095768
If any of this fails, please don't hesitate to contact us for support. We're always more than happy to help, so you can reach out anytime via call, chat, etc. at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
It's so disappointing to hear that the wireless setup process has been less than seamless. This is far from the reliable experience that we intended on, so I sincerely apologize for falling short this time. With that said, I'd like to provide you with some helpful tips going forward.
First, I recommend trying one of the following options for a more seamless wireless setup:
- Download and use the HP Smart app from either a mobile device or computer within the first 2 hours of powering on the printer
- Download HP Easy Start for a step-by-step wireless walkthrough: 123.hp.com/us/en/devices/envy5055
- Download and run through the printer's full software package: support.hp.com/us-en/drivers/selfservice/model/14095768
If any of this fails, please don't hesitate to contact us for support. We're always more than happy to help, so you can reach out anytime via call, chat, etc. at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Bayle6
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have ben using the printer for about a month and love the easy setup and the touch screen options. makes quality prints and copies
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Deja
from Wilmington, Delaware
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer was so easy to install and the pictures are amazing. I love the both sides print option, it saves me so much time and paper. In my opinion this is a great buy. The price was great. The quality excellent.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: fdizzle3k
from Coos Bay Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] I print from anywhere and anything my iphone comp the wireless on it just makes it awesome. We got the ink deal that comes with it and hp sends us ink they send you a bigger cartridge so you don't run out right away.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Cindy Lou
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 4th HP printer. That should tell all about how I feel about these printers.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com