Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: russ setzer
from Bayville, NJ
Verified Purchase:Yes
The set up process was not easy. Even after downloading software, there is no easy way to finish the set up. I couldn't sign up for instant ink But the setup directed me to my wireless router, which I don't need to connect to. Isn't there a wireless direct mode. Just connect from my computer to the printer. The set up did not work. What should I do now?
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Chelsea, HP Care, July 5, 2018
Hi there,
I'm so sorry to hear that the setup process hasn't been as efficient as it should have been. I can certainly imagine how frustrating that must have been. With that said, let's see how I can help remedy this for you.
First, I'll clarify that you can indeed connect your printer directly to your computer. To do so, you can reference the 'Change the Connection Type' portion on page 43 of your printer's user guide: h10032.www1.hp.com/ctg/Manual/c05643392.pdf
As for troubles with signing up for Instant Ink, I recommend contacting our Instant Ink team for next steps. You can call them at +1 855‑785‑2777 and they would be more than happy to help.
To that, please remember that we're always here for support as well. Please don't hesitate to reach out to us via your preferred method at: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry to hear that the setup process hasn't been as efficient as it should have been. I can certainly imagine how frustrating that must have been. With that said, let's see how I can help remedy this for you.
First, I'll clarify that you can indeed connect your printer directly to your computer. To do so, you can reference the 'Change the Connection Type' portion on page 43 of your printer's user guide: h10032.www1.hp.com/ctg/Manual/c05643392.pdf
As for troubles with signing up for Instant Ink, I recommend contacting our Instant Ink team for next steps. You can call them at +1 855‑785‑2777 and they would be more than happy to help.
To that, please remember that we're always here for support as well. Please don't hesitate to reach out to us via your preferred method at: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Elccr
from St. Marys , PA
Verified Purchase:Yes
Bought this because my last one started going bad. Was assured this was the same level as the HP I was replacing. It prints but the paper tray is hard to open and doesn’t have the quality feel I was expecting.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Customer Rating
5
VERY HAPPY WITH THIS HP ENVY 5055 MODEL PRINTER
on November 10, 2018
Posted by: sandkeyfred
from Clearwater, Fl
Verified Purchase:Yes
This printer is a replacement for an older model HP Printer that I had. It does all that I need from a printer. I don't do any faxing so that is a feature that I had on my previous printer that I did not need or use. My previous printer had 5 ink cartridges where this printer only needs 2. I'm looking forward to the savings $$$. HP support could not be better. They did a remote session and installed my printer while I sat by and watched the Tech do his thing! Works flawlessly...Very happy with this purchase!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Fleming Island
from Florida
Verified Purchase:Yes
This was a pain to set up. The instructions were not helpful.
Pros: Affordable, Lightweight
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: kkate
Verified Purchase:Yes
I went through THREE printers, and it still did not work. They eventually upgraded me because they could not figure out the problem. I know this printer is cheap, but DO NOT BUY!
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, March 7, 2019
Hey there,
I'm so sorry to hear that the printer hasn't worked for you on those occasions! I can completely understand where you stand on this. Despite these impressions, I do want to assure you that we always aim to provide a much more reliable printing experience. That said, I am glad that you were ultimately upgraded.
I hope that you have a great experience with your new printer, and if you have any questions down the road, please don't hesitate to contact us. We're always here to help, so you can get in touch anytime.
Chelsea
HP Care
hp.com/support
I'm so sorry to hear that the printer hasn't worked for you on those occasions! I can completely understand where you stand on this. Despite these impressions, I do want to assure you that we always aim to provide a much more reliable printing experience. That said, I am glad that you were ultimately upgraded.
I hope that you have a great experience with your new printer, and if you have any questions down the road, please don't hesitate to contact us. We're always here to help, so you can get in touch anytime.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: chandini
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this recently and i am very satisfied with all the features and functions especially printing straight from my phone.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: jsvr46
from Lanexa VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago and am so happy that I did. I don't have a lot to print, scan, copy or fax but because of where I live it is so much easier to do from home. Set up was simple and HP Instant ink delivers to my house. A very small price to pay for the print quality and features. This product is a perfect fit for me.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ronmac
from Casa Grande AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to return it print cartridge would not stay in very poor design
Ordered a different HP printer
Ordered a different HP printer
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com