Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(979 Reviews)
Rating breakdown 979 reviews
5 Stars
670
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
835 out of
920)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: Ambie74
from Bismarck ND
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 11 year old wanted to buy a printer to print photos and creative stuff. This printer is easy to use and has great features.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: jencas
from Winston Salem, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am thrilled with my printer purchase. Very high quality at a great price point and the ink is very reasonably priced. It's a win win!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jenuine
from Kailua Kona, HI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a HP printer in the past and had it for years, never had any problems with it. I gave it to my daughter when she started college. With a poor decision I bought a different brand printer. Not only did it last less than a year, but later it had lines through the ink. I purchased this HP Envy 5055 All-in-One Printer and WOW! What a difference. The black ink is rich and clear. The color ink is rich and beautiful. It prints fast and the ink cartridges are easy to change. I ordered a refill cartridge and it was here within 2 days and I am in Hawaii. I also have HP printers. I also purchased the 3 year warranty, but I doubt I will need it. HP stands up to its name. Thank you HP for your great products!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Frustratedx2
Verified Purchase:Yes
Would be great if I could use the scanner --- a very frustrating experience, which I still am unable to resolve!
Response from hp.comBy Keith, HP Care, April 14, 2020
Hi there.
I’m sorry to hear that your printer is not performing like it should regarding the scan function. I can understand why that would be a big frustration, so I’ll offer some resources and information that I hope will help.
First, you can find troubleshooting guides (including several on the scan function) as well as user manuals, how-to documents and software updates for your printer at the link below; scroll down to the pulldown menu and choose Scan:
- support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I will also mention that HP printers have a one-year warranty from their purchase date, so if it comes to that, you might consider making use of it. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer is not performing like it should regarding the scan function. I can understand why that would be a big frustration, so I’ll offer some resources and information that I hope will help.
First, you can find troubleshooting guides (including several on the scan function) as well as user manuals, how-to documents and software updates for your printer at the link below; scroll down to the pulldown menu and choose Scan:
- support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I will also mention that HP printers have a one-year warranty from their purchase date, so if it comes to that, you might consider making use of it. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ARSH
from IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer has all the feautuers that I need. I love the shap its very compact.
This printer is very easy to use. its kids friendly.
I love the mobile app for this printer.
This printer prints all the black/white and coloerd copy very well. And Photo copy as well.
This printer is very easy to use. its kids friendly.
I love the mobile app for this printer.
This printer prints all the black/white and coloerd copy very well. And Photo copy as well.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Meeems
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought during the pandemic and can’t get it to do anything
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Moeh1204
from Taunton MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a printer for home because I started working from home due to Covid19. This printer fit the bill. Very happy with it. Great features
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AdriVilla05
from Sacramento, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We got this a few weeks ago and we are loving it so far. It’s simple perfect for what we needed inexpensive and stylish.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com