Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: AnaM
from Olympia, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this because my old printer driver was no longer supported, which was very sad. This printer works great!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DonnaBoliver
from Corinth, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The feature of printing on both sides is the best. Enjoy using this printer
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: TINA J
from PASADENA MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I found this printer very easy to use. I plugged it in and it did most of the set up all by itself ,loved that. the quality of the ink is super nice clear and easy to read. T.he price was in my range. I would recommend this product
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Chris111
Verified Purchase:Yes
[This review was collected as part of a promotion.] After following the instructions repeatedly, I still can't print from my MacBook over WiFi and trying to find a helpdesk phone number is not easy. Don't buy this if you have a MacBook.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Susie88
from L.A.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my Envy 5055 over the phone. The customer service guy was terrific! Kind, friendly, knowledgeable and helpful. It was a great price for the quality of the printing and scanning. It is so quiet while scanning, I almost forget I'm doing it. The copies are crisp and clean and clear. I keep it under my desk so I love that the paper tray is in the bottom. It's much more compact than my old printer because of that. The guy told me it might take a couple of days to get it because of the holiday but it came in a day and a half! I'm really happy with the Envy, the price and the customer service. Thanks HP!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
2
Good features, easy to set up
on January 23, 2020
Posted by: Beth123
from Vancouver, WA
[This review was collected as part of a promotion.] Not so easy to figure out manual on scanning. Have had a hard time scanning and sending to recipients. Could have more detail in the manual send with machine. One of the only reasons this was purchased because it was stated it was easy to scan and send papers. NOT SO!
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Redd2017
from Farmington Hills, Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an HP printer that was damaged when I moved. I purchased a newer model and it arrived within days. It was very easy to install and prints beautifully.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Hardwood
from Cedar Rapids, Ia.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an ENVY 5055 that went bad so I hooked up the new one exactly like the old one was. Now I cannot get the new one to print a letter that I have typed on the computer, nor will it address an envelope It will print a photo that is stored on the computer I have finally just given up. If someone would show me what I have did wrong I would brag on it like I did the old one.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Keith, HP Care, January 29, 2020
Hi there.
I’m sorry to hear you’ve encountered problems printing a document and envelope with your printer. I can understand how that would be quite frustrating, especially considering you’ve used the same model before successfully. Given that, I’ll try to offer some suggestions that might remedy the situation.
First, you can find troubleshooting guides, video tutorials, user manuals, software updates and other materials for your printer here:
- support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768
If the problems persist, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear you’ve encountered problems printing a document and envelope with your printer. I can understand how that would be quite frustrating, especially considering you’ve used the same model before successfully. Given that, I’ll try to offer some suggestions that might remedy the situation.
First, you can find troubleshooting guides, video tutorials, user manuals, software updates and other materials for your printer here:
- support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768
If the problems persist, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com