Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: ginawerrick
from Mineral Bluff GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this last month. After a bit of confusion installing I'm very happy with it.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Edpg
from Moosup Ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bough this printer 3 weeks ago haven't had any problems using the features . I use it with desk top &lap top Very easy setup. Also liked the fast shipping.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Cincin
from Bay city mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] This works perfectly for I needed it for. It's not fancy but gets the job done
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Roscoesmom
from Fort Myers Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Needed to replace broken printer and this one is so nice. Smaller, easy to setup and use.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Hometown, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this printer for my home office and it prints great. Was very surprised at how easy it was to set it up using an app on my phone. Printing pictures directly from my phone is a great feature for me also.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Joe12
from Oregon
Verified Purchase:Yes
Was supposed to work with windows vista 64 bit, but no drivers are available, only updates to the printer that are supposed to have drivers in them. Problem is without drivers to download into my computer, it would not recognize the printer. I could load printers from HP that were in my computers program, but of course these were no longer available to purchase and would not run the 5055 (or the other model I tried) and there is no support from HP.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy HP Care, July 10, 2019
Hi Joe,
I'm very sorry that you haven't been able to print with your Windows Vista computer. The printer is compatible with this version of the OS, so it's unfortunate that you're experiencing these issues.
I know that you mentioned you didn't receive support from HP, but I'd like to encourage you to reach out to us for support one more time. We would be more than happy to discuss this further and help get the printer up and running. When you're able to, you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, my sincere apologies.
Chelsea
HP Care
hp.com/support
I'm very sorry that you haven't been able to print with your Windows Vista computer. The printer is compatible with this version of the OS, so it's unfortunate that you're experiencing these issues.
I know that you mentioned you didn't receive support from HP, but I'd like to encourage you to reach out to us for support one more time. We would be more than happy to discuss this further and help get the printer up and running. When you're able to, you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, my sincere apologies.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Kricket
from Plano tx
Verified Purchase:Yes
I own a HP Photosmart printer for 10 yrs that I seldom print anything bc HP has so grossly overcharged for ink refills for years! The Envy is so cheaply designed..small screen & thin lid makes it difficult to even lift to copy. Packed it back up n returned...
No, I would not recommend this to a friend.
Features
2
Performance
3
Response from hp.comBy HP Care, July 10, 2019
Hi there,
I'm very sorry that the printer wasn't quite what you expected it to be with regards to design and ink usage. Despite this experience, I assure you that it’s always our intention to provide much more reliable printing. With that said, I regret that we fell short this time. It is unfortunate to hear that you had to return the printer, but I hope that the process for doing so was seamless.
If there's anything we can help you with down the road, please don't hesitate to contact us for support. We want to make sure that any future printing experiences you have with us are much more consistent. Should you need to, you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm very sorry that the printer wasn't quite what you expected it to be with regards to design and ink usage. Despite this experience, I assure you that it’s always our intention to provide much more reliable printing. With that said, I regret that we fell short this time. It is unfortunate to hear that you had to return the printer, but I hope that the process for doing so was seamless.
If there's anything we can help you with down the road, please don't hesitate to contact us for support. We want to make sure that any future printing experiences you have with us are much more consistent. Should you need to, you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Prdusir1
from Fairfax, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My last printer was on its way out for months. So, when it finally died, the Envy was perfect. Inexpensive, with a much smaller footprint and much less obtrusive. I actually have table top, now!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com