Customer reviews from hp.com
HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Average customer rating
4.5
(978 Reviews)
Rating breakdown 978 reviews
5 Stars
669
4 Stars
199
3 Stars
44
2 Stars
24
1 Star
42
91%of customers recommend this product.
(
834 out of
919)
Customer Reviews for HP - ENVY 5055 All-in-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Black
Posted by: CatB
from New York
Verified Purchase:Yes
I had previously bought another brand's printer and returned it because it was so confusing to use. Setting up the HP was intuitive. I downloaded the app on my computer and it guided me through the whole process. The touch screen on the printer makes it easy too. So far no problems!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Meech
from colorado
Verified Purchase:Yes
my husband did so much research on this printer/scanner and the first time I had to open the paper tray to refill, a plastic piece broke off...which meant I could no longer print anything.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, July 2, 2020
Hi there.
I’m sorry to hear that a piece broke off of your printer’s paper tray, and that now it will no longer print. I can understand why that would be incredibly unnerving, so I’ll offer some resources and information I hope will help.
From your review, I can’t tell why the paper tray broke or whether a remedy exists, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that a piece broke off of your printer’s paper tray, and that now it will no longer print. I can understand why that would be incredibly unnerving, so I’ll offer some resources and information I hope will help.
From your review, I can’t tell why the paper tray broke or whether a remedy exists, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: cab1552
from Texas
Verified Purchase:Yes
A few weeks ago I never knew of such features. I love the e-print and led screen.Just the ease makes it worth the money, which by-the-way was a real plus.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: dr1991
Verified Purchase:Yes
Fits great on my desk. Need to print lessons for my job and this printer works great.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Chasmosaurus
from Mendocino, California
Verified Purchase:Yes
I'VE ONLY HAD IT FOR A WEEK, BUT IT WORKS REALLY WELL, IS SMALL AND QUIET, TAKES UP VERY LITTLE SPACE, PRINTS BEAUTIFULLY
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CoolRider
from Los Angeles, CA
Verified Purchase:Yes
This is a replacement for my last HP printer which was several years old. The old printer was still useful but it was time for a new one.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: charY
from smithville, texas
Verified Purchase:Yes
i havent installed the new printer yet as the old one started working printing correctly
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: JackieT
from Ohio
Verified Purchase:Yes
Just recently purchased and so far and very satisfied with the ease of use and quality of copies.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com