Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,579 Reviews)
Rating breakdown 6,579 reviews
5 Stars
3,125
4 Stars
1,825
3 Stars
1,025
2 Stars
278
1 Star
326
79%of customers recommend this product.
(
4,117 out of
5,236)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
5
New Whirlpool Frig
on November 13, 2025
Posted by: CMSJR
from NC
[This review was collected as part of a promotion.] We've only had it a couple of weeks but so far so good. Our last one lasted 30 years so fingers crossed!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the ice maker options
on November 14, 2025
Posted by: Flamingo16
from Alabama
[This review was collected as part of a promotion.] Really enjoying my new fridge! Storage is great and features are fantastic.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great price on this refrigerator
on November 14, 2025
Posted by: LynneM
from Tampa, FL
[This review was collected as part of a promotion.] I bought this fridge 3 months ago. It's working great and looks beautiful. The only "design flaw" that I have noticed is that sometimes the ice dispenser clogs with cubes, causing a gradual dripping of water onto the tray below, as the clogged cubes melt. I have to check for clogged cubes, after each time I dispense ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good investment
on November 14, 2025
Posted by: Lannwhl38
from Lubbock, Texas
[This review was collected as part of a promotion.] Excellent quality and price. Good purchase for the
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well
on November 15, 2025
Posted by: Drool
from Weymouth Ma
[This review was collected as part of a promotion.] We replaced an older whirlpool refrigerator with this new one the old one was getting noisy. This new one works just as well as the old one did thank you.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible. So cheap!
on November 16, 2025
Posted by: Disgusted! Such crap.
from Oklahoma City
[This review was collected as part of a promotion.] I bought this a month ago. Came home to a huge leak from the ice maker internal line which had been broken but stuffed back in. I imagine when it was manufactured. Caused the cork flooring to buckle so the kitchen so it's ruined and will have to be replaced. Handles on the front are crooked and cannot be adjusted.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 841079
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge
on November 16, 2025
Posted by: Pasta
[This review was collected as part of a promotion.] Ice maker has been broke ever since day one. They don't make 'em like they used to
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
If your side-by-side refrigerator isn't making ice, check these common issues:
1. Ice Maker Operation:
Is it ON? Ensure the power switch/shut-off arm is in the "ON" or down position.
Reset: If production stops, try a reset: press the dedicated reset button, or unplug the entire refrigerator for 60 seconds.
Caution: An off but connected ice maker can cause buzzing, excessive cold, or freezing food.
2. Ice Not Dispensing:
If the mold is full but not dumping, the mechanism may be jammed. Reset the refrigerator (unplug for 60 seconds) and allow a few hours to monitor production.
3. Installation/Door Issues (New or Serviced Units):
Door Alignment: Doors must be installed correctly and close completely to ensure a proper seal.
Hinge Connections: Check the bottom freezer door hinge for pinched, crimped, or disconnected water tubing or wiring.
4. Temperature Controls:
Ice production slows or stops if the freezer is too warm. Adjust the freezer control one setting colder and wait 24 hours before checking or making further changes.
5. Water Pressure:
Low pressure causes slow dispensing, small/misshapen/hollow cubes, or no ice. Optimal pressure is essential. Reverse osmosis (RO) systems may require additional components.
6. Water Line Installation:
Supply: Connect to cold water only using 1/4" copper or PEX tubing.
Service Loop: Ensure there is extra coiled tubing ("service loop") behind the unit for service access.
Kinks: Inspect the entire water line for kinks or pinches, especially near the wall/unit, and straighten them.
7. Water Filter:
Replace: Change the Whirlpool filter every 6 months, when the indicator light is on, or if flow decreases.
Impact: A clogged filter restricts water flow and pressure, leading to low ice production and slow dispensing. Use genuine everydrop® filters.
8. Flushing:
After filter replacement or installation, flush the water system (typically 1-4 gallons) to remove air and carbon fines. Trapped air can cause sputtering, small ice, or cloudy water.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841193
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
If your side-by-side refrigerator isn't making ice, check these common issues:
1. Ice Maker Operation:
Is it ON? Ensure the power switch/shut-off arm is in the "ON" or down position.
Reset: If production stops, try a reset: press the dedicated reset button, or unplug the entire refrigerator for 60 seconds.
Caution: An off but connected ice maker can cause buzzing, excessive cold, or freezing food.
2. Ice Not Dispensing:
If the mold is full but not dumping, the mechanism may be jammed. Reset the refrigerator (unplug for 60 seconds) and allow a few hours to monitor production.
3. Installation/Door Issues (New or Serviced Units):
Door Alignment: Doors must be installed correctly and close completely to ensure a proper seal.
Hinge Connections: Check the bottom freezer door hinge for pinched, crimped, or disconnected water tubing or wiring.
4. Temperature Controls:
Ice production slows or stops if the freezer is too warm. Adjust the freezer control one setting colder and wait 24 hours before checking or making further changes.
5. Water Pressure:
Low pressure causes slow dispensing, small/misshapen/hollow cubes, or no ice. Optimal pressure is essential. Reverse osmosis (RO) systems may require additional components.
6. Water Line Installation:
Supply: Connect to cold water only using 1/4" copper or PEX tubing.
Service Loop: Ensure there is extra coiled tubing ("service loop") behind the unit for service access.
Kinks: Inspect the entire water line for kinks or pinches, especially near the wall/unit, and straighten them.
7. Water Filter:
Replace: Change the Whirlpool filter every 6 months, when the indicator light is on, or if flow decreases.
Impact: A clogged filter restricts water flow and pressure, leading to low ice production and slow dispensing. Use genuine everydrop® filters.
8. Flushing:
After filter replacement or installation, flush the water system (typically 1-4 gallons) to remove air and carbon fines. Trapped air can cause sputtering, small ice, or cloudy water.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841193
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Looks great!
on November 16, 2025
Posted by: M.H B
from Granbury
[This review was collected as part of a promotion.] The finish on the door is beautiful, the capacity is generous and the icemaker makes nice sized crushed ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com