Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,090 Reviews)
Rating breakdown 6,090 reviews
5 Stars
2,938
4 Stars
1,685
3 Stars
942
2 Stars
240
1 Star
285
79%of customers recommend this product.
(
3,939 out of
4,973)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
4
A few concerns
on June 17, 2020
Posted by: LynneDW
from Southern California
[This review was collected as part of a promotion.] This is the first time I bought a refrigerator sight unseen online due to Covid-19. Some things to consider are #1) not a lot of wiggle room for adjusting the shelves, they are pre-set. And #2) The design of having the water right over the ice is disconcerting, a lot of times you’ll take your cup to go get ice and it hits the water spout and and now you have water running down the front of the fridge and on your floor. Had I known these things I may have gone with another model.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very Happy
on March 22, 2019
Posted by: Happy, Happy
from Orlando, FL
Gender:Female
I bought this frig at the same time as our Whirlpool dishwasher and I couldn't be happier!!! Not only has the water bill gone down about $10 a month, it's also very quiet, roomy and I love the size of the ice. Granted I've unintentionally wetted the floor on a few occasions due to the water dispenser, but that's my own bad and it took some getting used to. Overall; I couldn't be happier with this purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
sleek look
on August 19, 2019
Posted by: Anonymous
from fruitland pk florida
Gender:Female
[This review was collected as part of a promotion.] so excited new house sleek look features fabulous
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible design
on March 7, 2024
Posted by: Steve
[This review was collected as part of a promotion.] This came with a brand new home. It’s been in use 3 months. Recently found that the ice maker water chute has been leaking. Water has been running down rear panel in freezer and freezing up in evaporator fan housing. Ice can be heard grinding in fan blade. All shelves are too short causing items to fall off the back. Water dispenser is too far forward on door causing spillage down front of unit and onto floor. Overall horrible design and will be in contact for replacement unit that isn’t a hazard.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2024
Thank you for sharing your insights with us,Steve hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 497995.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
So Pretty!!
on January 12, 2019
Posted by: MzNikki
from West Sacramento
Gender:Female
[This review was collected as part of a promotion.] I waited a long time to find just the right fridge at just the right price. And I finally found it! Although I hadn't intended on purchasing a stainless steel finished appliance, it was a steal, so I couldn't leave it in the store! The water comes out the door cool, but not super cold, which is ok, the interior light is super bright and so is the light on the door water/ice ice dispenser. My one concern is how the right side door kind of "falls open". I wish it was a little more "static", and there was a way to keep it from bouncing/jarring.. So far, I am very pleased with my purchase and so is everyone who's seen it!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good for the price
on April 23, 2019
Posted by: Kathie113
from Florida
Gender:Female
[This review was collected as part of a promotion.] Really happy with most features of this fridge -- excellent cooling and freezing and nice ice cube/crushing capability. The capacity is the same as our previous side by side but it feels roomier. Interior and water/ice dispenser lights are nice. A big plus is the finish which truly is smudge resistant -- unlike many other stainless appliances I have seen. A few disappointing features are the inner trays and drawers that have a rough slide instead of gliding smoothly, and the ice dispenser shoots a small amount of chips out front along with what goes into the glass. The biggest negative is the left front support foot that is open exposing tubes. I did see this in the store but thought it might not be noticeable. It's pretty noticeable (photo attached). But overall a great fridge for the price.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dysfunctional Model Refrigerator
on June 29, 2019
Posted by: Hate this Refrigerator
from Louisville,KY
Gender:Male
Four out of the four appliances in our kitchen are Whirlpool and I am highly satisfied the other three. I could not be more dissatisfied and angry with this refrigerator. One of the primary reasons a new refrigerator was purchased was because the current Frigidaire one did not have a deli drawer. The white color also did not match the other Whirlpool Stainless steel appliances.
However, a primary reason still remains I wanted a deli drawer that I was accustomed to having as well as a functional ice and water dispenser.
After installation was completed there was not a deli drawer. Although the exact one we looked at in Lowes had the deli drawer. Lowe’s instructed me to contact Whirlpool. Contacted Whirlpool and was sent a crisper drawer.
The water dispenser is poorly designed and awkward to fill a simple water bottle and a common size glass cannot be placed there comfortably. The ice dispenser is annoying as it is impossible to dispense ice without hitting water dispenser.
I wholeheartedly regret this purchase moreover, I wish I could take this back to Lowes and buy a more functional refrigerator. If budgeting dictated we could afford another new refrigerator I would do so in a heartbeat.
I have wholeheartedly and truthfully tried hard to behave maturely and see this as a material item that should not provoke a reaction out of me not and try to be contented. However, I end up hating it more.
In my 15years of marriage and three moves, this by far is the WORST refrigerator we have owned. Oh how I hate this thing, it so frustrating to deal with.
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Social Care, July 1, 2019
Hey Hate this Refrigerator, we value your time and would like to look into the concerns with your Refigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Basic Refrigerator
on November 18, 2019
Posted by: kathyl
from Fort Smith, AR
[This review was collected as part of a promotion.] I’ve had this refrigerator for a week now, and have nothing negative to say. It runs quietly, the only loud noise being when the ice drops into the bin, which is to be expected. It cools well and makes plenty of ice. It’s very roomy in both the freezer and refrigerator sides, and I like the large door bins that can hold gallon-size containers. It has a stainless steel finish that was advertised to resist fingerprints, and it does—no smudges. This refrigerator replaced another Whirlpool that I had for 19 years. The old refrigerator was still working fine; I just wanted to update my kitchen. I’m very pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com