Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
3
water dispenser poorly designed
on September 21, 2026
Posted by: nicknameless
[This review was collected as part of a promotion.] This fridge was provided new with our newly built home this year (July of 2026). It was chosen by the company not us. Fridge/freezer keeps a consistent temperature and lighting is fine. There is not a drawer for cheeses and lunch meats as is the case in many other refrigerators. Water and ice dispenser on the outside of the freezer door is not designed well. Water dispenser leaks, even after multiple trips from a repair person and a phone call from the repair person to Whirlpool. We were basically told there is nothing Whirlpool can do. Ice dispenser is behind the water dispenser and is hard to get to without also dispensing water at the same time because the dispensing alcove is short. This makes a mess more often than not. Very disappointing for a fridge that is not even three months old.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
NO Drip tray provided or available
on September 14, 2026
Posted by: fridgewhirlpool
These products do not come with a drip tray for the ice/water dispenser. Totally need one and you do not have them available, causing me to want to return this unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 15, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24944202, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24944202, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Fridge
on September 14, 2026
Posted by: gman1
[This review was collected as part of a promotion.] Lighting is excellent. Cooling is great. Good shelf space
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful
on September 13, 2026
Posted by: HAW20
[This review was collected as part of a promotion.] Fridge keeps everything cool however the organization of the shelves and ice maker is awful. You lose so much space from the design flaws of the shelves and ice maker/water. The bottom drawer of the fridge is half the size it should be and the fridge and freezer door lack space due to design. The water system and ice maker are poorly placed so you lose shelf space and lose a whole shelf due to how low the water system is. Also, the water is poorly designed. As soon as you get ice or water it splashes and falls on the floor. I would have returned the fridge if it weren’t for the huge restocking fee.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 16, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options: Facebook: https://www.facebook.com/whirlpoolusa/ Instagram: https://www.instagram.com/whirlpoolusa/ Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET) USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET) When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24960338, and a restatement of your issue. We’re looking forward to hearing from you.
Marie Q
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poor design
on September 10, 2026
Posted by: GjP1
[This review was collected as part of a promotion.] No tray in water dispenser area to catch water. If going to get ice you accidentally hit water dispenser water goes all over. Water dispenser push button too close to ice dispenser button
Written by a customer while visiting whirlpool.com
Customer Rating
4
Glad to have it!
on September 6, 2026
Posted by: MommaSuz
[This review was collected as part of a promotion.] Fridge is fine. It is smaller than I anticipated, even though measurements are the same as last fridge. I saved a bin from old fridge and it happily fit new one (well enough), to give me an extra bin. Works fine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor lighting
on August 31, 2026
Posted by: Conkyjoe
[This review was collected as part of a promotion.] The cold blue LED light should be tungsten like they have been for 100 years. It blasts your eyes. It should be hidden. Not happy with this poor design.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2026
Thank you for your review. We regret to hear that your Refrigerator light design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24780749, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24780749, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 29, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Ice maker is very slow making Ice. After two full day bottom of Ice bucket is barely even covered. Previous Ice maker would have been over flowing
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com