Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,729 Reviews)
Rating breakdown 6,729 reviews
5 Stars
3,183
4 Stars
1,869
3 Stars
1,048
2 Stars
290
1 Star
339
78%of customers recommend this product.
(
4,173 out of
5,320)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
1
Doesn’t work
on September 26, 2025
Posted by: Bob doesn’t work
from Loris South Carolina
[This review was collected as part of a promotion.] I’ve been in my new house for 3 months now. New fridge and it’s stopped working twice. Scheduled 2nd service for today.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 26, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 808830
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 808830
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
What? I can't hear you over the fridge
on September 26, 2025
Posted by: Whatever.
[This review was collected as part of a promotion.] Nice price but this thing is louder than my home AC.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 809034
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 809034
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks good!
on September 26, 2025
Posted by: Judy
[This review was collected as part of a promotion.] We are still trying to figure out how to set the freezer and refrigerator, the freezer is not cold enough to keep ice cream solid and the fridge freezes everything. We do not have a manual, I tried online but could not figure out how to order one. A worker who was here for the solar looked at it. Punched some buttons and the fridge no longer freezes everything, but the freezer is still not cold enough. Need a manual!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 27, 2025
Posted by: rjm76
[This review was collected as part of a promotion.] The only thing that I don't like is that water drips down from ice dispenser and I need to keep a sponge underneath to keep it from running down the fridge
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works & Looks Great
on September 27, 2025
Posted by: Sweany
[This review was collected as part of a promotion.] We've had the new fridge almost three weeks and so far, it works & looks great! The only drawback is that it is a bit on the noisy side.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Filtered water doesn’t come out
on September 27, 2025
Posted by: Josh
from Tennessee
[This review was collected as part of a promotion.] My water output doesn’t work and it’s a new refrigerator
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 810436
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 810436
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy and bright inside
on September 28, 2025
Posted by: Bob27
[This review was collected as part of a promotion.] I've had this for two weeks now and I enjoy the style and looks. I like that it is roomy inside has enough lights so I can see every inch inside. I don't like how noisey it is. My 30 year old Amana was so much more quieter.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it!!!
on September 28, 2025
Posted by: MAM58
from Longwood FL
[This review was collected as part of a promotion.] I love my new refrigerator. It is the perfect size and all features work well. My last Whirlpool refrigerator lasted 13 years so the quality of whirlpool speaks for itself.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com