Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,213 Reviews)
Rating breakdown 6,213 reviews
5 Stars
2,976
4 Stars
1,724
3 Stars
966
2 Stars
249
1 Star
298
79%of customers recommend this product.
(
3,978 out of
5,035)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
4
on August 26, 2025
Posted by: JoeP
[This review was collected as part of a promotion.] Occasionally an ice cube gets stuck in the dispensary channel and melts onto the plate. If not detected it would spill over and run down the refrigerator door and onto the floor. Also, it’s a bit noisy when the compressor is running.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Less than top quality.
on August 26, 2025
Posted by: JS Martin
from Sand Springs, OK
[This review was collected as part of a promotion.] When the freezer started to fail on my 17 year old Whirlpool Fold side by side, I decided to replace it with something similar. At its current age and given the fact that I had replaced the ice maker a year earlier, I decided that it was not worth repairing. We have always been pleased with our Whirlpool products and since we are price conscious, newly retired, and don’t care about internet connectivity and other frivolous features, we decided on this model. After owning it for several weeks now, I can confirm that the quality of this model is not up to the standards that we would expect from Whirlpool. The compressor is much louder than my 17 year old unit and the top edge of the freezer door sits about 3/16” above the refrigerator door. Very poor fit and finish.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #784976.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #784976.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
SUCKS
on August 26, 2025
Posted by: Wahoop
[This review was collected as part of a promotion.] Terrible product. The deal around the freezer does not seal and there is frost and ice all over. Sent in the registration snd nothing back from this company. Not happy. Will not buy anything from whirlpool and will not recommend. Of course you won’t post this negative comment
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 785597.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 27, 2025
Posted by: AriK
[This review was collected as part of a promotion.] I got this about a month ago and one of the door containers already cracked
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Icemaker, not big enough
on August 27, 2025
Posted by: Cheryl
[This review was collected as part of a promotion.] I like my refrigerator, but the icemaker does not make enough if I knew it was a small icemaker when I got it I would’ve probably never bought it
Written by a customer while visiting whirlpool.com