Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,606 Reviews)
Rating breakdown 6,606 reviews
5 Stars
3,136
4 Stars
1,830
3 Stars
1,032
2 Stars
279
1 Star
329
79%of customers recommend this product.
(
4,125 out of
5,251)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
1
on July 31, 2025
Posted by: James
from Atlanta
[This review was collected as part of a promotion.] The fridge has been leaking on the floor and the issue wasn't discovered until after 48 hours after purchase, so I'm stuck with it based on the return policy. I scheduled a service person to look at it but they aren't able to look at it for a week. I've had to turn the water off and leave it off. I've been concerned about damage to my wood floors. I'm very disappointed with this purchase. I expect better from a new appliance.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 760504.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
This Refrigerator is Awesome great features!
on July 31, 2025
Posted by: Erbie
[This review was collected as part of a promotion.] I am so happy I just got my new refrigerator! It’s bigger than I thought which is a plus! The freezer and ice maker work great! I’m really happy with this purchase and plan on buying more whirlpool products!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 31, 2025
Posted by: ....
[This review was collected as part of a promotion.] I bought the side by side about 30 days ago. I do not like the water button in front of the other buttons. You end up pressing both buttons so there is always a mess to clean.
I miss the other drawer my old fridge had. So i bought a plastic container to hold the cheeses and deli meat.
Also items drop from the back of the shelfs. So i have to retrive it by taking out drawers or shelfs.
I miss the other drawer my old fridge had. So i bought a plastic container to hold the cheeses and deli meat.
Also items drop from the back of the shelfs. So i have to retrive it by taking out drawers or shelfs.
Written by a customer while visiting whirlpool.com
Customer Rating
4
More storage space
on July 31, 2025
Posted by: john73
[This review was collected as part of a promotion.] The interior seems to be better designed for more space.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 1, 2025
Posted by: fridge?
from Rural Colorado and off grid!
[This review was collected as part of a promotion.] So far so good but though it is the same size as the Samsung we bought a yr and a half ago it doesn't hold near as much...True the Samsung electronics and coolant bit the dust and cost the same...Never, ever buy Samsung products. Lesson learned!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
None
on August 1, 2025
Posted by: Ken 69
[This review was collected as part of a promotion.] Makes ice very slow, don't like the ice and water dispenser does not work well with ice tea glass
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 2, 2025
Posted by: Not applicable
[This review was collected as part of a promotion.] It took the refirigerator 3 days to cool down...not the 24 hours the instruction manual suggested. Also, the cubed ice dispenser easily gets glogged...and the ice dispenser opening is way too small for anything other than a small glass.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Slow water dispenser
on August 2, 2025
Posted by: Carol
[This review was collected as part of a promotion.] The water dispenser is very slow compared to other refrigerature brands I've owned
Written by a customer while visiting whirlpool.com