Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,733 Reviews)
Rating breakdown 6,733 reviews
5 Stars
3,185
4 Stars
1,870
3 Stars
1,048
2 Stars
291
1 Star
339
78%of customers recommend this product.
(
4,176 out of
5,323)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
1
on July 22, 2025
Posted by: Mary Lynn
[This review was collected as part of a promotion.] So far, the water tastes like plastic, I have told them I am missing one of the glass trays, and I am 72 and cannot hardly get through to a customer representative. When I do, they sens my call to someone else and I waited for 30 minutes, then just gave up! You need to do better, especially for your senior customers!
Response from whirlpool.comBy Branded Team, Consumer Care, July 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 755748
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not off to a great start.
on July 22, 2025
Posted by: TV513
from FAIRFIELD, OH
[This review was collected as part of a promotion.] To be honest, I'm a bit disappointed. It is louder than I expected, certainly louder than my previous frig. Also disappointed that I had to align the doors, presumably due to the weight of te food in refrerater door. I've already had the icemaker freeze up.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755931
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755931
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Disappointed
on July 23, 2025
Posted by: Jeff
[This review was collected as part of a promotion.] Was disappointed that a snack drawer is not available. Also the ice maker arm that detects a full bin
Does not lower. Called support who assured me that it would after 72 hours. A week later it still does not lower., however
The ice maker maked ice.
Does not lower. Called support who assured me that it would after 72 hours. A week later it still does not lower., however
The ice maker maked ice.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks nice, but.
on July 23, 2025
Posted by: Mike R.
from South Carolina
[This review was collected as part of a promotion.] I bought this fridge to replace a 15yr old that was taken out in a power surge in a storm. The goal was to find a replacement that was the same size and features. This model seemed to fit that goal in the showroom.
Once home I was disappointed to discover I could not control or monitor the temperature either digitally or with independent analog dials in the fridge area or freezer. Instead I could only choose from 4 factory presets.
The ice/water dispenser was also a disappointment. It is only tall enough for 12oz glass so if you’re using a larger cup you must tip it in and you can’t see how much ice you are adding. The light is also ineffective if you are filling water at night because it doesn’t illuminate the water dispenser area at all!
The ice/water dispenser was also a disappointment. It is only tall enough for 12oz glass so if you’re using a larger cup you must tip it in and you can’t see how much ice you are adding. The light is also ineffective if you are filling water at night because it doesn’t illuminate the water dispenser area at all!
There are two other disappointing things about this fridge. The water line is just looped up behind the crisper drawer like it was an after thought on how to get cold water to the dispenser. And it seems to run all the time. Very disappointing from a brand I had respect for and have purchased in the past.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 756154
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
malfunction
on July 23, 2025
Posted by: Viloria
[This review was collected as part of a promotion.] Hello, I've been in my new house for 24 days and the refrigerator doesn't make enough water for even 3 people in one day. I'd like you to contact me so I can check it as soon as possible.
Response from whirlpool.comBy Branded Team, Consumer Care, July 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 756329
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 23, 2025
Posted by: Myra
[This review was collected as part of a promotion.] I am not happy the water dispenser randomly drips after I have had a glass of water, the handles dont line up and there needs to be another smaller drawer and it doesnt have a shelf that pulls out like my previous whirlpool refrigerator..
Written by a customer while visiting whirlpool.com
Customer Rating
5
Keeps very cold
on July 24, 2025
Posted by: Mary
[This review was collected as part of a promotion.] We got this a week ago and we are very happy with it
Written by a customer while visiting whirlpool.com
Customer Rating
4
Hard to use ice dispenser.
on July 24, 2025
Posted by: Messy
from Sunbury, NC
[This review was collected as part of a promotion.] Like the overall features however the ice and water dispenser are too close together.. When you try to get ice it often causes water to dispense. Very messy. Have to use a short container to get ice without water coming out.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com