Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,096 Reviews)
Rating breakdown 6,096 reviews
5 Stars
2,940
4 Stars
1,685
3 Stars
942
2 Stars
241
1 Star
288
79%of customers recommend this product.
(
3,940 out of
4,976)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
2
Would not buy this brand again.
on July 21, 2025
Posted by: DLD1
from Omaha, NE
[This review was collected as part of a promotion.] I bought this a few months ago. The installers noticed the door did not close properly at the time and took photos. In the morning the door appeared to closed properly, but the door would swing completely open and would make a hard knock and rattle the refrigerator. The door cannnot be adjusted to open a designated depth. The ice maker went on the blink and froze up. The ice make had a small tube near the ice make attached with a plastic strap. The line had to be thawed out and the lever for dumping the ice continues to get stuck and will not dump the ice. The door handles are not even on top and the installer was unable to correct it. The only good thing is that the temperature is set to handle the food well.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 755019
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Super spacious
on July 22, 2025
Posted by: Lily
from Kissimmee
[This review was collected as part of a promotion.] Purchased for my new home it’s just perfect. Works great and with just the space we needed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Sleek with great features
on July 22, 2025
Posted by: Kris18
from Lubbock,TX
[This review was collected as part of a promotion.] We got this refrigerator in our new home and love it! Lots of space and the water/ice on the front is very convenient!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on July 22, 2025
Posted by: Mary Lynn
[This review was collected as part of a promotion.] So far, the water tastes like plastic, I have told them I am missing one of the glass trays, and I am 72 and cannot hardly get through to a customer representative. When I do, they sens my call to someone else and I waited for 30 minutes, then just gave up! You need to do better, especially for your senior customers!
Response from whirlpool.comBy Branded Team, Consumer Care, July 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 755748
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not off to a great start.
on July 22, 2025
Posted by: TV513
from FAIRFIELD, OH
[This review was collected as part of a promotion.] To be honest, I'm a bit disappointed. It is louder than I expected, certainly louder than my previous frig. Also disappointed that I had to align the doors, presumably due to the weight of te food in refrerater door. I've already had the icemaker freeze up.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755931
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755931
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Disappointed
on July 23, 2025
Posted by: Jeff
[This review was collected as part of a promotion.] Was disappointed that a snack drawer is not available. Also the ice maker arm that detects a full bin
Does not lower. Called support who assured me that it would after 72 hours. A week later it still does not lower., however
The ice maker maked ice.
Does not lower. Called support who assured me that it would after 72 hours. A week later it still does not lower., however
The ice maker maked ice.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks nice, but.
on July 23, 2025
Posted by: Mike R.
from South Carolina
[This review was collected as part of a promotion.] I bought this fridge to replace a 15yr old that was taken out in a power surge in a storm. The goal was to find a replacement that was the same size and features. This model seemed to fit that goal in the showroom.
Once home I was disappointed to discover I could not control or monitor the temperature either digitally or with independent analog dials in the fridge area or freezer. Instead I could only choose from 4 factory presets.
The ice/water dispenser was also a disappointment. It is only tall enough for 12oz glass so if you’re using a larger cup you must tip it in and you can’t see how much ice you are adding. The light is also ineffective if you are filling water at night because it doesn’t illuminate the water dispenser area at all!
The ice/water dispenser was also a disappointment. It is only tall enough for 12oz glass so if you’re using a larger cup you must tip it in and you can’t see how much ice you are adding. The light is also ineffective if you are filling water at night because it doesn’t illuminate the water dispenser area at all!
There are two other disappointing things about this fridge. The water line is just looped up behind the crisper drawer like it was an after thought on how to get cold water to the dispenser. And it seems to run all the time. Very disappointing from a brand I had respect for and have purchased in the past.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
malfunction
on July 23, 2025
Posted by: Viloria
[This review was collected as part of a promotion.] Hello, I've been in my new house for 24 days and the refrigerator doesn't make enough water for even 3 people in one day. I'd like you to contact me so I can check it as soon as possible.
Written by a customer while visiting whirlpool.com