Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,103 Reviews)
Rating breakdown 6,103 reviews
5 Stars
2,943
4 Stars
1,688
3 Stars
943
2 Stars
241
1 Star
288
79%of customers recommend this product.
(
3,943 out of
4,979)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
1
Ice maker stopped working
on July 17, 2025
Posted by: TLove
from Marion texas
[This review was collected as part of a promotion.] Ice maker stopped working have had it for one year yet
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 753029
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very loud
on July 17, 2025
Posted by: Nan67
[This review was collected as part of a promotion.] Looks good and keeps things cold but is very loud. Some time it sounds like I have a jet in my kitchen. It woke me at 4am this morning. I’m not happy.
Response from whirlpool.comBy Branded Team, Consumer Care, July 17, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 753059
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 753059
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
on July 17, 2025
Posted by: Chuck
from Fort Worth, TX
[This review was collected as part of a promotion.] Ice maker doesn't work and it has water going to it.
The repair man said nothing was wrong with it, so I still don't have ice. This is a new non- ice box.
The repair man said nothing was wrong with it, so I still don't have ice. This is a new non- ice box.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 18, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 753334
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Low quality and feature on side by side refrigerat
on July 18, 2025
Posted by: Kam77
from Tucson Az
[This review was collected as part of a promotion.] Brand new refrigerator was noisy, ice maker didn't work properly, and no digital adjustment . I exchanged side by side refrigerator with GE brand that no noisy and work great. I think whirpool refrigerator has less quality compare back in the day. They sould had more quality check and more features
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 18, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 753477
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 753477
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Features for the price!
on July 18, 2025
Posted by: TommyK
from Lenexa,KS
[This review was collected as part of a promotion.] Very happy with this refrigerator. Ice maker performs well.Ice dispenser and water take a little getting used too.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice fridge!
on July 18, 2025
Posted by: Debbie’s kitchen
[This review was collected as part of a promotion.] I love the design, ice, crushed and cubed. I like the light on the dispenser too. The shelves in the freezer side are narrow and takes some figuring.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible water and Ice Dispencing
on July 19, 2025
Posted by: Rick64
from Mesquite Nevada
[This review was collected as part of a promotion.] The water and Ice dispencing is terrible - cannot get ice without ice going all over the floor.. Water very difficult to use. This will be moved to the garage and a new refrigeratror bought for the kitchen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 754093.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
No reply
on July 19, 2025
Posted by: Ref freezer
from Central Texas
[This review was collected as part of a promotion.] Cheap and hard to get setup. Not much space that is usable. Ice keeps falling after using. A week is a long time to wait for it to set itself up. Still needed more time to get it going fair.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com