Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,104 Reviews)
Rating breakdown 6,104 reviews
5 Stars
2,943
4 Stars
1,688
3 Stars
944
2 Stars
241
1 Star
288
79%of customers recommend this product.
(
3,943 out of
4,980)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
2
water spout
on July 10, 2025
Posted by: collsonic
[This review was collected as part of a promotion.] brand new fridge and water drips out of spout and onto the front of the refrigerator and on the floor. Had many fridges and this is never been an issue. Upon calling, I was told if it is not a defect I would pay 150 for the service call. Very disappointed given this is less than two months old A service call should be free Regardless.
Response from whirlpool.comBy Branded Team, Consumer Care, July 10, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 750195
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 750195
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 10, 2025
Posted by: Steve
[This review was collected as part of a promotion.] A well thought out refrigerator...It seems more spacious inside compared to the fridge that it replaced, with the exact same specs...We're very happy with our purchase!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 10, 2025
Posted by: bocceman2
[This review was collected as part of a promotion.] Doesn't get a 5 because water leaks after getting water.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator
on July 11, 2025
Posted by: Paca
[This review was collected as part of a promotion.] Needs more freezer space, and the
Refrigerator is too deep.
Refrigerator is too deep.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Best fridge
on July 11, 2025
Posted by: Taz1820
from South Carolina
[This review was collected as part of a promotion.] I love my whirlpool I have always had one they last the longest I get at least 18 yrs out of one before retiring it, that means before it breaks down.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features .
on July 11, 2025
Posted by: Benah
[This review was collected as part of a promotion.] The crushed ice is very good to have. Its good to have both cubes and crushed ice!One has a variety to enjoy!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice bit small
on July 11, 2025
Posted by: Dottie
[This review was collected as part of a promotion.] Freezer is too small. I’m not a fan of the side by side style of rector. I’m stuck with it because it came with the house. Not the ice maker is good just not big enough for me to store dishes on the refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Frustrated with fridge tripping the circuit
on July 11, 2025
Posted by: crose127
from Massachusetts
We purchased model WRS315SDHZ19 at the end of 2024. It was installed in February 2025. It was working fine until June 2025 when the refrigerator kept tripping the dedicate GFCI 20 amp circuit. Every day since then, it continues to trip the circuit multiple times a day. We tried plugging it into other dedicated GFCI 20 Amp circuits and the refrigerator trips those circuits as well. A repair rep stated we need to remove the GFCI circuit to a non-grounded circuit, but that would leave us without grounded coverage and our electrician is unwilling to do that. Also we had an appointment on 7/11/25 to have the repair rep come back but that appointment was cancelled because they thought it was a duplicate appointment and we have not been able to reach a Whirlpool rep on the phone since. The last time we tried to call the phone line disconnected.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 750751
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com