Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,107 Reviews)
Rating breakdown 6,107 reviews
5 Stars
2,943
4 Stars
1,691
3 Stars
944
2 Stars
241
1 Star
288
79%of customers recommend this product.
(
3,944 out of
4,981)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
5
Easy to change filter.
on June 28, 2025
Posted by: Nice set.
[This review was collected as part of a promotion.] This refrigerator came as a package deal with my new house. I have been very pleased with it so far.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not very happy
on June 29, 2025
Posted by: SB50
[This review was collected as part of a promotion.] The ice gets stuck in the ice dispenser and melts and then when I open the door the water empties on our floor. Also, the door is hard to close. Many times I open the door and try to close it and it swings back open . Also, it’s very hard to keep clean. The outside smudges too easily and we need special wipes to keep it clean. We expect better from Whirlpool.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Good except for the ice maker.
on June 29, 2025
Posted by: Hardware
from Alabama
[This review was collected as part of a promotion.] Like the refrigerator but the ice maker quit making ice after a few months. Have to hit the reset button every tray.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 745677
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on June 29, 2025
Posted by: Earltt
[This review was collected as part of a promotion.] This refrigerator has everything that is needed and very spacious.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Is loud NORMAL??
on June 30, 2025
Posted by: Carol
from Kansas City, MO
[This review was collected as part of a promotion.] This was an "emergency" purchase, not a carefully planned event. My refrigerator was 20 years old so this was not a total surprise. This Whirlpool replaces an Amana that was basically the same thing......size, features,etc. Getting it delivered and installed had a few issues but that is not "you".
My concern or issue is that the new refrigerator is loud. Not the ice maker......the motor when it is running. I have been told that this is because it is new and it will quiet after running for a few weeks. I think it is just a matter of I get used to it and ignore it!!!! I do not feel that it is defective but just the nature of the beast. On the other hand no-one can really tell me that with any authority...... We are all guessing or rationalizing why it makes noise.
What is your guess????
My concern or issue is that the new refrigerator is loud. Not the ice maker......the motor when it is running. I have been told that this is because it is new and it will quiet after running for a few weeks. I think it is just a matter of I get used to it and ignore it!!!! I do not feel that it is defective but just the nature of the beast. On the other hand no-one can really tell me that with any authority...... We are all guessing or rationalizing why it makes noise.
What is your guess????
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on June 30, 2025
Posted by: jim s
[This review was collected as part of a promotion.] This is my first Whirlpool product, I am very pleased with it, plenty of room and easy to clean. thank you
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor performance
on June 30, 2025
Posted by: Lou Sad
from Collierville, TN
[This review was collected as part of a promotion.] I bought this Whirlpool about a month ago. I am not satisfied with the noise and freezing items on the fridge side, plus other complaints.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 746436
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 746436
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on July 1, 2025
Posted by: SB73
from Ambridge, PA
[This review was collected as part of a promotion.] I took awhile to choose a fridge to purchase and I definitely made a good choice. This fridge is working great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com