Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,122 Reviews)
Rating breakdown 6,122 reviews
5 Stars
2,947
4 Stars
1,699
3 Stars
946
2 Stars
242
1 Star
288
79%of customers recommend this product.
(
3,949 out of
4,987)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
1
Ice machine doesn’t work right.
on May 27, 2025
Posted by: Bruh44
from Fairview, NC
[This review was collected as part of a promotion.] I’m about to have someone service the ice maker again. I’ve had this refrigerator for two months. The ice machine never worked right.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 729738.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy Use
on May 27, 2025
Posted by: Reddabug
[This review was collected as part of a promotion.] This refrigerator came with my new home and I love it. It’s pretty, the filter is easy to change, and there is a lot of space in the fridge and freezer. It perfect for my needs.
Written by a customer while visiting whirlpool.com
Customer Rating
5
We love the cubed ice and crushed ice!
on May 27, 2025
Posted by: We didn’t name it.
[This review was collected as part of a promotion.] Everything is working great, we are happy with our new refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
3
One feature needs your attention ( no cold water)
on May 27, 2025
Posted by: SenoRita
[This review was collected as part of a promotion.] I bought this two weeks ago, and it’s going pretty well.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Newer Model
on May 28, 2025
Posted by: catmom
from NC
[This review was collected as part of a promotion.] Had a Whirlpool that was 33+ years old, before buying this one. Prefer.the old model to the new, but I am trying to adapt. Ice maker definitely is slower to fill up the bin and still trying to get used to how it runs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst refrigerator
on May 29, 2025
Posted by: Kolby
from Vail, AZ
[This review was collected as part of a promotion.] This refrigerator came with my newly built home, and it’s terrible. Extremely loud, sounds like a lawn mower. Makes awful sounds when making ice. Poorly designed water and I dispensing, doesn’t fit larger cups, so when you use your cup to dispense ice, it hits the water button ending with water all over the floor. Already have a warranty claim in for the noise, and I’m hoping to get a buyers credit for a different fridge. 0/5 stars
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 2, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 730792
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 730792
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Features are very good
on May 29, 2025
Posted by: Mike45
[This review was collected as part of a promotion.] I’ve been trying to call but so far I never get through. Wanted to talk to someone about the fridge running a lo.
Written by a customer while visiting whirlpool.com
Customer Rating
5
great features
on May 29, 2025
Posted by: mstarr20
[This review was collected as part of a promotion.] great fridge for the money replaced my samsung after 1 and half years of purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com