Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,130 Reviews)
Rating breakdown 6,130 reviews
5 Stars
2,948
4 Stars
1,703
3 Stars
948
2 Stars
242
1 Star
289
79%of customers recommend this product.
(
3,952 out of
4,991)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
4
Good fridge.
on May 20, 2025
Posted by: Donna
[This review was collected as part of a promotion.] I bought this refrigerator in Dec. replacing a 3 door model which eventually started to leak/ice up in freezer and plastic at back shot out water when water/ice being obtained from the front.
Overall this new fridge is fine. Sometimes an ice cube will jump out on its own. We have locked it to prevent that , not wanting water on the floor. It lacks a meat keeper and cheese tray which we miss. I bought some trays that we are using but they take space from the shelves. I was able to match a new microwave with this. They both look great in my kitchen. I also was pleased with the price.
Overall this new fridge is fine. Sometimes an ice cube will jump out on its own. We have locked it to prevent that , not wanting water on the floor. It lacks a meat keeper and cheese tray which we miss. I bought some trays that we are using but they take space from the shelves. I was able to match a new microwave with this. They both look great in my kitchen. I also was pleased with the price.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Quiet operation
on May 21, 2025
Posted by: BeBe
from Florida
[This review was collected as part of a promotion.] I bought this refrigerator last week and it worked for 3 days and the fan broke on the item.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poor design
on May 21, 2025
Posted by: Denny
[This review was collected as part of a promotion.] I’ve had the refrigerator for three weeks now and I’m very disappointed. There are only two drawers and they are not that deep even though this refrigerator is deeper than my old Whirlpool model . I hate the way the water and ice dispenser is set up on the front. It is hard to get ice in containers without hitting the water button. Wish I would have chosen another model.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on May 22, 2025
Posted by: pd610
from Charlotte NC 28277
[This review was collected as part of a promotion.] Very pleased with this appliance, it works very well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cannot recommend this model
on May 22, 2025
Posted by: Melissakg1
from Omaha, NE
[This review was collected as part of a promotion.] I’ve had this refrigerator for a month and here’s what I don’t like: it’s loud at least a few times a day, like is it dying loud, I called whirlpool and was told ya that’s how it sounds, they have a new manufacturer for the compressor and coolant. The ice maker spits out tons of broken pieces that end up on the ground and the ice lever sets back slightly too far which makes it awkward to get ice, not let it spill onto the ground, and hard to not hit the water button and end up with water everywhere.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 727698
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 727698
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Poor ice maker performance
on May 23, 2025
Posted by: RJaVet
[This review was collected as part of a promotion.] Disappointed with the ice maker. Very, very slow in making ice.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective refrigerator
on May 23, 2025
Posted by: Victor
[This review was collected as part of a promotion.] Very useless and defective refrigerator with a lot of missing parts
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 727970
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Grate unit
on May 23, 2025
Posted by: Arthur
from FL
[This review was collected as part of a promotion.] This unit works grate, but you should tell people when installing as new. Wate at least 24 hrs. for ice maker to start up. Evan a call to your support center did not seam to know this fact. causing much averaging result.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com