Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,130 Reviews)
Rating breakdown 6,130 reviews
5 Stars
2,948
4 Stars
1,703
3 Stars
948
2 Stars
242
1 Star
289
79%of customers recommend this product.
(
3,952 out of
4,991)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
3
Just ok. Slow ice maker; poor water design system
on May 12, 2025
Posted by: ahjohnson196
[This review was collected as part of a promotion.] There are some good things about this refrigerator and some bad. It just average in all ways with the exception of the ice/ water delivery design which is extremely poor.
Good things:
1. space- with just the 2 of us there is plenty of room for our day to day needs
2. lightning- both the freezer and refrigerator are well light. The glass shelving helps with the ability to see all areas
3. Overall quality is average.
Bad things:
1. While I really like the smaller square ice cubes, it is the slowest ice maker of all time. A gathering of 6 people will deplete the ice supply. I never had this problem with my 18 year old Whirlpool. Lack of ice supply is a big issue for those of us who live in southern states or have large families. Not good for either. It is the slowest ice maker ever. It seems like those smaller cubes wouldn't take 3 hours to freeze.
2. The entire setup and location of ice and water in the door is the biggest issue for me. It should be changed. The opening is not big enough for most of my water containers, i.e. Yeti 20 Oz rambler will not allow for ease of dispensing. It doesn't fit. You can forget about even trying to put a Stanley under there to get ice.
3. Then there is the placement of the water dispenser: very poor placement. It's located in front of and higher up than the ice paddle. It's problematic bc it is easily hit when getting ice, gets water all over the place. It's a very poor design and make me wonder about your company's product design testing and feedback protocol.
4. The overall design of the ice/water delivery system is so poor that had I known it was going to be such an issue, I would not have purchased this specific model. There is no need for this system to be so bad. It needs to be totally redisgned.
Good things:
1. space- with just the 2 of us there is plenty of room for our day to day needs
2. lightning- both the freezer and refrigerator are well light. The glass shelving helps with the ability to see all areas
3. Overall quality is average.
Bad things:
1. While I really like the smaller square ice cubes, it is the slowest ice maker of all time. A gathering of 6 people will deplete the ice supply. I never had this problem with my 18 year old Whirlpool. Lack of ice supply is a big issue for those of us who live in southern states or have large families. Not good for either. It is the slowest ice maker ever. It seems like those smaller cubes wouldn't take 3 hours to freeze.
2. The entire setup and location of ice and water in the door is the biggest issue for me. It should be changed. The opening is not big enough for most of my water containers, i.e. Yeti 20 Oz rambler will not allow for ease of dispensing. It doesn't fit. You can forget about even trying to put a Stanley under there to get ice.
3. Then there is the placement of the water dispenser: very poor placement. It's located in front of and higher up than the ice paddle. It's problematic bc it is easily hit when getting ice, gets water all over the place. It's a very poor design and make me wonder about your company's product design testing and feedback protocol.
4. The overall design of the ice/water delivery system is so poor that had I known it was going to be such an issue, I would not have purchased this specific model. There is no need for this system to be so bad. It needs to be totally redisgned.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice fresh look
on May 12, 2025
Posted by: cjkr
[This review was collected as part of a promotion.] Bright lighting and clean appearance. Wide door shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on May 12, 2025
Posted by: dgroth0652
[This review was collected as part of a promotion.] The refrigerator is noisy and the ice maker very loud when it drops ice. Plus the way the ice and water access on the outside of the door is set up it is difficult to get ice without bumping the water. I'm very disappointed in this model, even though I have been a Whirlpool fan for years.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Exactly what we need.
on May 13, 2025
Posted by: Serdar
from Burlington, NC USA
[This review was collected as part of a promotion.] I bought on April 7th. Always cold water, cube Ice or crushed ice…Perfect. Large enough.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent buy.
on May 14, 2025
Posted by: cooter
from TX
[This review was collected as part of a promotion.] Great buy! Lots of room and plenty of light. Would buy again and recommend it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Can't Get Cold Enough
on May 14, 2025
Posted by: ASNC
from Raleigh, NC
[This review was collected as part of a promotion.] Very disappointed. It never cools the refrig below 44 degrees even when set on max cool. The freezer gets down to 6 degrees but refrig will not get to the recommened minimum of 40 degrees I had the previous Whirlpool for 20-years and was very happy with it. This is junk. I worry daily about the safety of my food. I slip my hand quickly in and out of the door to keep as little cold as possible from escaping. Its agravating. It doesn't run all the time which makes me think it is set for 44 degrees. Also the refrig door won't swing open flat blocking the path between the island and refrig. I real problem for me in my wheelchair. I do like the crushed ice it does that well (so far).
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 20, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 723018.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great buy!
on May 14, 2025
Posted by: NonP
from Rayville, Louisiana
[This review was collected as part of a promotion.] The refrigerator is really nice and is so much better than my old one! The inside of freezer and refrigerator sides is bright and easy to see everything. The only reason I didn't give 5 stars is because the icemaker isn't very fast....that may be the way it's made or it may be that our large family just uses a lot of ice!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on May 14, 2025
Posted by: Kp72
from Crestview, FL
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com