Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,157 Reviews)
Rating breakdown 6,157 reviews
5 Stars
2,957
4 Stars
1,707
3 Stars
956
2 Stars
246
1 Star
291
79%of customers recommend this product.
(
3,958 out of
5,004)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
4
Good so far
on May 4, 2025
Posted by: Lil clipper
[This review was collected as part of a promotion.] I bought the refrigerator because my semi-old 5 year old quit. The compressor went out, so had to buy immediately.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor design
on May 5, 2025
Posted by: Tay40
[This review was collected as part of a promotion.] This refrigerator came with my new construction home, me and my family absolutely loathe this refrigerator. The ice and water dispensers are right on top of each other, if you try to get just ice the water starts dispensing and gets everywhere. If you don’t wipe the water up it lives a puddle in the tray. So the next time you open the fridge water jumps out of the tray on to the floor. We’ve had it for 2 weeks and we are looking to purchase a new refrigerator. Whirlpool usually has great designs, this time y’all missed the mark!
Response from whirlpool.comBy Branded Team, Consumer Care, May 12, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 718311.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not the same quality as they used to be
on May 5, 2025
Posted by: fridge
[This review was collected as part of a promotion.] Had a Whirlpool side by side in 2000 and went back to another one once I moved. Will have say that I am greatly disappointed in the new model. Did not come with a drip tray, a fourth shelf for the fridge and freezer. Also the doors were out of alignment. They adjusted the fridge side door but its at its limit and shaving off the plastic near the hinge at the top. I expected more quality from Whirlpool.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on May 5, 2025
Posted by: Frank
[This review was collected as part of a promotion.] I have been using it for a month and everything is fine
Written by a customer while visiting whirlpool.com
Customer Rating
5
Reliability to me is number one
on May 5, 2025
Posted by: Bobby
[This review was collected as part of a promotion.] We love tthe new refrigerator. We stuck with the whirlpool brand because it is very reliable and we have always had good luck with it
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice maker is not working
on May 5, 2025
Posted by: Jane64
[This review was collected as part of a promotion.] I already have a service call out to get the icemaker fixed and it was delivered last week. It makes ice but does not dispense ice. this fridge is replacing a whirlpool that I had for 26 years. I’m afraid the quality has gone down.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fancy, easy to clean
on May 5, 2025
Posted by: Kayelyce
from Charleston, SC
[This review was collected as part of a promotion.] The most spacious fridge I’ve ever had! So so easy to clean.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Features matched the replaced Maytag nicely.
on May 5, 2025
Posted by: Whirlpool kitchen
[This review was collected as part of a promotion.] Replacing a 18 year old Maytag. Like the ice maker's smaller cubes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com