Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,184 Reviews)
Rating breakdown 6,184 reviews
5 Stars
2,967
4 Stars
1,715
3 Stars
961
2 Stars
246
1 Star
295
79%of customers recommend this product.
(
3,968 out of
5,020)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
4
Can’t be levelled
on March 23, 2025
Posted by: KathNH
[This review was collected as part of a promotion.] We like the look and style of the fridge. We like having a bin in the freezer, and the shelf arrangement allows for milk to be kept in the fridge rather than on the door. On the down side, the water filter placement is on the floor grid which is hard to reach. But the number one down side is that you have to use blocks or shims to level the fridge. It has no leveling feet, which, particularly in an old house, makes it difficult to keep the fridge from rolling towards you when we pull on the door to open it.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on March 23, 2025
Posted by: Minnie
[This review was collected as part of a promotion.] I am disappointed with the inner refrigerator size.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #698223.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #698223.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good size. Annoying ice/water dispenser
on March 23, 2025
Posted by: Aaron
[This review was collected as part of a promotion.] Overall the fridge seems pretty good. Pros: it is pretty spacious in both the freezer and fridge sides. Cons: the icemaker is undersized. It makes about 6-8 small cubes every couple hours. The light on the water tap is manual and doesn’t illuminate the cup at all when getting water. So getting water at night is a guessing game. And periodically when getting ice you get wet you get wet feet by accidentally activating the water.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Almost Perfect!
on March 23, 2025
Posted by: Drew
from Sherrills Ford, NC
[This review was collected as part of a promotion.] The product was included in the purchase of our home. It has been working well for the most part. It started making a loud noise for a few days one weekend and we can only put in a warranty request Monday thru Friday. By the time Monday came around, the noise was gone. The freezer did have a leak somewhere but it appears to have stopped.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
good product so far
on March 23, 2025
Posted by: gsl1
[This review was collected as part of a promotion.] Good value for the price, just hope it lasts more than 6-7 years!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Research before you buy
on March 23, 2025
Posted by: Southern girl
[This review was collected as part of a promotion.] Make sure you have a list of questions to ask before purchasing.I have had my new fridge 5 weeks and the ice maker has already been replaced! The unit is on wheels, can’t be locked into place and rolls toward you each time you open the door. The ice maker is lower capacity than my previous fridge…..not happy about that shortcoming. It has one meat drawer snd one veggie drawer…..I am accustomed to two veggie drawers. Didn’t think it would make such a big difference but it does.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 698466.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Blessed
on March 23, 2025
Posted by: Betsy73
from Henderson KY
[This review was collected as part of a promotion.] I bought this fridge in Oct and have had problems since we got it. First whirlpool appliance i have owned and been disappointed with. The fridge freezes everything even when you have on ideal setting and if you turn it down nothing stays cold. The ice maker sticks. I have had it fixed since we bought it and the best part was the repair man. He was wonderful, polite professional, quick and explained what he did. I am sorry to complain, we budget like everyone and didn’t expect problems this soon especially with just 2 adults in the home that usually work more than anything. Thank you to your call center they were also wonderful and got it taken care of in record time. Great customer service.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698685.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698685.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on March 24, 2025
Posted by: Lisa57
[This review was collected as part of a promotion.] I bought my refrigerator a few weeks ago and I am really pleased. Thank you!
Written by a customer while visiting whirlpool.com