Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,184 Reviews)
Rating breakdown 6,184 reviews
5 Stars
2,967
4 Stars
1,715
3 Stars
961
2 Stars
246
1 Star
295
79%of customers recommend this product.
(
3,968 out of
5,020)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
2
Not sure what to say about this particular model
on March 14, 2025
Posted by: Lemon
from GA
[This review was collected as part of a promotion.] Have had to have a service call within 2 months of purchase so I’m doubtful about this fridge????
I’m a big believer in whirlpool products but this fridge leaves me questioning this particular one!!!
I’m a big believer in whirlpool products but this fridge leaves me questioning this particular one!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 694009.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good basic machine
on March 16, 2025
Posted by: Bob95
from Allentown PA
[This review was collected as part of a promotion.] Good basic machine. Keeps food cold/frozen, has water/ice in the door. Don't need anything else. Had a similar machine. After 4.5 years, the ice maker died due to a wiring problem between cabinet and door. luckily, I had a 5-yr warrantee. New model has the icemaker in the cabinet and not in the door like the old one. Everything else was fine, so I got the newer model. Only downside was the useable space was less in the new model with the ice maker in the cabinet. Hopefully it's less prone to fail.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Small freezer
on March 16, 2025
Posted by: None
[This review was collected as part of a promotion.] Freezer is really small only has one drawer not enough room to store any meats
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 19, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #694970.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #694970.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fridge Good, Mediocre Ice Maker
on March 16, 2025
Posted by: JKMcKin
from Alaska
[This review was collected as part of a promotion.] After more than six months use, I am overall happy with the refrigerator. It could use another interior shelf and another door shelf, and the door hinge on the fridge side could be a little stronger so the door wouldn't swing all the way open so easily. But it holds temperature just fine, no condensation or frost build up, and while the compressor isn't quiet, it also isn't what I would call loud. The ice maker is very slow and very loud, and after about six months it stopped working altogether. We had to dig around online to find out where the "reset" button is, and after we reset the ice maker it started working again. I'm disappointed that Whirlpool has such a low quality standard, but unfortunately this type of "good enough" product has become the industry standard across all brands. I'm just grateful that I haven't had to replace it yet.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on March 17, 2025
Posted by: Refrig0325
[This review was collected as part of a promotion.] Motor is abnormally loud and constant Really disappointed Have always been a whirlpool fan
Written by a customer while visiting whirlpool.com
Customer Rating
3
Does the job
on March 17, 2025
Posted by: Stan F
[This review was collected as part of a promotion.] Came with a new home. I'm not big on the stainless finish that needs constant cleaning. As others have stated, you cannot turn off the icemaker on this unit without removing the icemaker drawer! I do enjoy the simplicity of the controls, only 4 possible settings each for freezer and cooler, with no actual temp display. Others may find that not to their liking.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Replacement refrigerator
on March 17, 2025
Posted by: Shelf
[This review was collected as part of a promotion.] The new refrigerator was a replacement for the new fridge provided by the builder. The initial unit required four visits from a technician due to the food in the refrigerator constantly freezing regardless of the interior temp being turned down. The new fridge required another technician visit due to the loud rattling noise(s) when the unit would run. The tech raised and releveled the unit. The new unit functions properly, however it is a little louder when it cycles than the previous unit.
Written by a customer while visiting whirlpool.com
Customer Rating
3
It's OK
on March 17, 2025
Posted by: Tall in OK
[This review was collected as part of a promotion.] I bought this because it matched my current appliances in my kitchen. I didn't really pay a lot of attention to the specifics inside, and I should have. It is adequate for what we need, but if I had another choice I wouldn't have bought this.
Written by a customer while visiting whirlpool.com