Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,186 Reviews)
Rating breakdown 6,186 reviews
5 Stars
2,967
4 Stars
1,716
3 Stars
961
2 Stars
246
1 Star
296
79%of customers recommend this product.
(
3,968 out of
5,020)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
5
Very reliable
on January 31, 2025
Posted by: Mr G
[This review was collected as part of a promotion.] I have owned several Whirlpool refrigerators over the years. This new one seems to be the tried and true design that has worked so well for me. It has the old style ice maker and it like makes lots of ice. Uncomplicated design and I have had few if any problems with them.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not very good
on February 1, 2025
Posted by: Jcole123
[This review was collected as part of a promotion.] This model came with my new build house and I have had nothing but problems with it since. The first one was replaced before closing because the builder said it sounded like a car with a bad muffler every time it started up. The second one (replacement) runs way too cold. Even at the lowest setting all the food on the top shelf of the refrigerator freezes solid. The ice maker worked well for 6 months and now it barely makes any ice. The “stainless steel” is covered in little spots of rust. I would not recommend this refrigerator
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 5, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case #667904
We’re looking forward to hearing from you.
Divya N
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case #667904
We’re looking forward to hearing from you.
Divya N
Written by a customer while visiting whirlpool.com
Customer Rating
5
No warm and cold areas, consistent cold
on February 3, 2025
Posted by: Bobbyk
[This review was collected as part of a promotion.] Replaced a 8 month old Frigidaire they couldn't fix. Like night and day, shelves fit, finish is better, much better quality, and doesn't run all the time
Written by a customer while visiting whirlpool.com
Customer Rating
5
Functioning as expected
on February 3, 2025
Posted by: Johno
[This review was collected as part of a promotion.] I really like the ice dispenser on this model. The refrigerator is functioning well, and I hope that it last. It is functioning as expected, but ask me for a review in 10 years.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Refrigerator but owners manual was off !
on February 3, 2025
Posted by: Beaner
[This review was collected as part of a promotion.] So far its been good , after I finally figured out how to get the icemaker going and level or raise the front to get it level as the owners manual that came with my new refrigerator did not apply to my actual one as it told all about a fridge with the wire bar inside and mine has a small plastic one that is completely different and same thing with the leveling as it showed how to do it on another type of refrigerator so that was very frustrating that they can't give out the actual owners manual for the refrigerator that was bought and delivered !!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrig
on February 4, 2025
Posted by: NC Frig
from Wilson, North Carolina
[This review was collected as part of a promotion.] I like it but it is very loud when the water runs to prepare ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 4, 2025
Posted by: Donald
[This review was collected as part of a promotion.] I have several problems that have only been partially resolved after a recent service call. The issues have been with the ice maker and water dispenser. Currently the water dispense is not dispensing water.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 669732.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
more to come
on February 5, 2025
Posted by: Bill
[This review was collected as part of a promotion.] I bought this about a month ago. Have not had it long enough to give a review, but so far so good
Written by a customer while visiting whirlpool.com