Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
3
Nothing Soectacular
on October 15, 2026
Posted by: Stom78
[This review was collected as part of a promotion.] The product keeps a consistent temperature in both the refrigerator and freezer compartments. The space in the freezer compartment is less than ideal. The ice maker takes up too much room.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Temperature Anomalies
on October 15, 2026
Posted by: Chuck1946
[This review was collected as part of a promotion.] Working OK. Wish I had more control of the temperatures both in the refrigerator and in the freezer, though. Three settings are not enough where one setting may be OK for the fridge but not for the freezer. For example, the temperature my be freezing food in one section of the fridge and then the ice cream is not cold enough/ too soft in the freezer. There is no adjustment given the three settings for that?
Written by a customer while visiting whirlpool.com
Customer Rating
2
Don’t Run Out of Ice
on October 15, 2026
Posted by: Slow Icemaker
[This review was collected as part of a promotion.] Please do not run out of ice with this refrigerator, it took almost 4 days just to have enough ice for ONE Glass of ice for a cold drink.
Response from whirlpool.comBy Branded Team, Consumer Care, October 16, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 25307864.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 25307864.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Energy Efficient
on September 30, 2026
Posted by: CatLover49
[This review was collected as part of a promotion.] This refrigerator is very energy efficient having two doors and more space to store food. I super like the ice maker and cold water dispenser too.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice appliance with a good price.
on September 30, 2026
Posted by: Doug763
[This review was collected as part of a promotion.] A very nice appliance. Only gave 4 stars because door handles didn’t align properly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator
on September 24, 2026
Posted by: Cop1234
[This review was collected as part of a promotion.] I love the size and looks of my new refrigerator, however, I would like it to be able to get a little cooler.
It has plenty of space.
It has plenty of space.
Written by a customer while visiting whirlpool.com
Customer Rating
4
sad
on September 22, 2026
Posted by: cyjan
[This review was collected as part of a promotion.] Like the new refridgerator. The lighting seems dull though. Also the fridge door on the side by side will not shut if you push the door to close it . If it is not past a certain point, it slowly falls open again. Frustrating. Even thoughit looks big on the outside, it is kind of small. And the ice maker does not put out much ice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great value!
on September 22, 2026
Posted by: Anj05
[This review was collected as part of a promotion.] Refrigerator works just fine right now and keeps everything nice and cold. The ice cubes are the perfect shape, but I just wish it made them a little faster. No complaints though. This product is a very good value.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com