Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,213 Reviews)
Rating breakdown 6,213 reviews
5 Stars
2,976
4 Stars
1,724
3 Stars
966
2 Stars
249
1 Star
298
79%of customers recommend this product.
(
3,978 out of
5,035)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
3
Very simple and basic
on September 12, 2024
Posted by: Dawn
from Council Bluffs, Iowa
[This review was collected as part of a promotion.] If you're looking for simplistic, it's a pretty basic fridge. There's no meat/cheese drawer. The shelves are fixed and can't be adjusted up or down. But overall, it's fine.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Large sound of Refrigerator running
on September 13, 2024
Posted by: Govi
[This review was collected as part of a promotion.] The refrigerator has lots of sounds when the compressor starts. Informed to Whirlpool customer support team. They sent the technician twice but still the issue of large sound of refrigerator running is not solved,
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 13, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 592376.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 592376.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Doesn't make enough ice
on September 13, 2024
Posted by: Thirsty
[This review was collected as part of a promotion.] We bought this a few months ago. It cools nicely, but the icemaker really doesnt make much ice. The ice falls out of the tray directly under the arm that tells the machine its full so if you dont push the ice away, it stops making more. Poor design in my opinion.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very pleased!
on September 14, 2024
Posted by: JanetF
[This review was collected as part of a promotion.] Purchase this refrigerator a couple of weeks ago and am very pleased. Love the bright LED lights inside both fridge and freezer. The different configuration inside of the shelves, bins and door shelves is taking a little getting used to. I miss the deli/cheese drawer but appreciate the large door shelves. My only issue is that when it is running to cool it is louder than my former refrigerators but hopefully I can get used to that.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 14, 2024
Posted by: Nany
[This review was collected as part of a promotion.] I bought this when I bought the house 1 yr ago today and I still love my refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Manufacturer defect
on September 16, 2024
Posted by: Unhappy
from Alabama
[This review was collected as part of a promotion.] I put this brand new refrigerator in my newly constructed house and after a couple weeks I realized it had been leaking slowly under the floor boards of my LVP plank flooring and warped and buckled my new floor. Tech found that hose was bent inside the refrigerator from manufacturer and it wasn’t puddling but instead seeping under so I had no idea until my floor was ruined. Whirlpool told me to contact home owners . So needless to say I’m not very happy with this purchase. The refrigerator itself would be fine if it didn’t have a defect and ruin my floor and be left to me to pay for 😡😡😡
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 17, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 594101.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
on September 16, 2024
Posted by: None
[This review was collected as part of a promotion.] Your products are like a bad toy, the quality is poor, I don’t like your products
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 17, 2024
Hello . We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect for 1 person and for my family who visit.
on September 17, 2024
Posted by: Audie
[This review was collected as part of a promotion.] I bought the 36" Wide Side-by-Side Refrigerator - 24 cu. ft Whirlpool Refrigerator a short while ago and really like it. When I bought this home over 5 years ago, the May Tag had been here for 12 years. The previous owners were both deceased and their daughter put the house on the market. The May Tag began to collect ice in the freezer section on the bottom. My brother-in-law retired from Whirlpool sev years ago and felt Whirlpool had a great refrigerator. I am enjoying the side by side immensley.
Written by a customer while visiting whirlpool.com