Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,213 Reviews)
Rating breakdown 6,213 reviews
5 Stars
2,976
4 Stars
1,724
3 Stars
966
2 Stars
249
1 Star
298
79%of customers recommend this product.
(
3,978 out of
5,035)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
3
Nice Appliance, Stainless Finish is Disappointing.
on September 11, 2024
Posted by: DK21
[This review was collected as part of a promotion.] The appliance was part of an incentive package from the builder (new home purchase).
I have only been in the house for a few days, and the appliance works fine, however, the stainless finish is not a very good quality... there were finger prints and marks on the appliance when I took occupancy and when I polish with a dry cloth or use a stainless cleaner, they are not fully removed. There is always evidence of the print or streaks... very disappointing.
I have only been in the house for a few days, and the appliance works fine, however, the stainless finish is not a very good quality... there were finger prints and marks on the appliance when I took occupancy and when I polish with a dry cloth or use a stainless cleaner, they are not fully removed. There is always evidence of the print or streaks... very disappointing.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Fridge but Beware of Fingerprints
on September 11, 2024
Posted by: colt00
from Texas
[This review was collected as part of a promotion.] The fridge has been great so far and I have no serious complaints. I have noticed finger prints starting to show more than other stainless steel fridges but other than that it looks great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Loving the ice maker
on September 11, 2024
Posted by: Stainless
from Greenville, SC
[This review was collected as part of a promotion.] I purchase this now 2 weeks ago and loving this far
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lovely Refrigerator
on September 11, 2024
Posted by: Barb804
from El Paso, TX
[This review was collected as part of a promotion.] It is a beautiful appliance with a lot of room, although it is really too large for my kitchen (my fault). I didn't get to see it before it was delivered, so I didn't realize how big it was. The interior is bright & roomy. I don't have the ice/water dispenser hooked up yet, so I can't comment on that. My only complaint at this point is that when it is running, it hums very loudly! That is a bit of a nuisance, but nothing major.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Could use another shelf
on September 11, 2024
Posted by: Stan
[This review was collected as part of a promotion.] The overall design is a bit lacking. If it had just one more shelf it would be a huge plus. It seems like it was designed for an additional shelf (two huge gaps between shelves) but you probably have to purchase separately. It would be much more efficient with a forth shelf..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 12, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #588239.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #588239.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Poorly Designed Refrigerator
on September 11, 2024
Posted by: Average Nobody
Worst designed refrigerator that I have ever owned. The placement of the water directly in front of the ice dispenser in the door is a big mistake. It drips water down the front of the door every time it's used. Because the opening for the cups is so small, you have to tilt your cup to get ice. However the water lever is directly in front of the ice lever, so half the time you hit the water lever when getting ice and it sprays everywhere because the cup and you hand are under it. Expect to get you body and the floor soaked. In general they should have made the opening large enough to fit a large tumbler type cup below the dispensers and put the dispensers side by side. The ice maker is not the standard half cylinder shaped cubes that dump to the side. The cubes are shaped like a standard manual fill and dump cube tray, and they dump directly below the tray. This causes the ice maker to shut down when the bin is only about 1/3 full. You don't get a very large capacity for ice cubes on hand, and the empty bin takes up a large portion of the freezer. The controls on the refrigerator are mounted on the side of the top shelf, which means that 2-3 inches of the top shelf can not be used as the controls are in the way. The shelfs are not adjustable and are height limiting. You can not fit a standard 2 liter soda bottle on the top shelf. As far as I'm concerned the top shelf is the most used shelf by adults and its design limits its use.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 12, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591732.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591732.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Example: No leveling feet
on September 12, 2024
Posted by: Suep
[This review was collected as part of a promotion.] My main complaint is that this model does not have leveling feet so every time the refrigerator/freezer doors are opened/closed, the refrigerator rolls forward/backward. I would not have chosen this model had I been aware of this beforehand. Because of this, there is a creaking sound whenever the doors are opened/closed which is annoying.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks nice but loud
on September 12, 2024
Posted by: Rva consumer
from Powhatan, va
[This review was collected as part of a promotion.] Looks nice, but has the loudest compressor of any refrigerator I've owned. It runs constantly and took two days before I heard it cut off for the first time. I bought it because I have confidence in whirlpool, but I'm truly concerned that this is a sign it will fail prematurely. Maybe it's just new technology, but I like quieter units that ran less if that's the case. I wouldn't buy this until again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 13, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591939.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591939.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com