Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,263 Reviews)
Rating breakdown 6,263 reviews
5 Stars
2,997
4 Stars
1,737
3 Stars
972
2 Stars
257
1 Star
300
79%of customers recommend this product.
(
3,989 out of
5,051)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
5
Everything that I wanted in a refrigerator
on November 29, 2023
Posted by: Shaggy
from Fort Myers, FL
[This review was collected as part of a promotion.] Nice looking and functional. I’ve had it for about 10 days and so far I really like it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Warranty battle
on November 29, 2023
Posted by: PoppaEO
from Tyler, TX
[This review was collected as part of a promotion.] I moved into a new house with new appliances. A fcouple of months later, my refrigerator began having trouble keeping things cold. The refrigerator was said to be under factory warranty by Whirlpool. I went ahead and purchased the extended warranty. Now the contractor who's coming to work on the refrigerator is telling to have my credit card ready because there'll be charges. I've gone back and forth with Whirlpool, Domestric and General, and the contractor. They don't seem to be able to get on the same page. I am NOT happy. I have to get a refrigerator that freezes, so I guess I'll have to pay out of pocket.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 4, 2023
Thank you for sharing your insights with us, PoppaEO. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 439061.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great ice maker
on November 30, 2023
Posted by: Janet
[This review was collected as part of a promotion.] We love it!! It has plenty of room in both the freezer and fridge sections. Wonderfully designed
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on November 30, 2023
Posted by: Jrose
[This review was collected as part of a promotion.] Love the product. Wish the ice and water was not so close together ,if you have larger hands you may hit the water when u just want ice..other than that, I love the room it has and I love it's a side by side.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on November 30, 2023
Posted by: Chris
from Franklin Indiana
[This review was collected as part of a promotion.] I bought this a month ago and glad I did! Does a great job
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ice maker is awesome
on November 30, 2023
Posted by: John
from Appleton, WI
[This review was collected as part of a promotion.] We love the in door water and ice. Lots of room, adjustable door shelves are nice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on December 1, 2023
Posted by: diane
[This review was collected as part of a promotion.] The builder put this refrigerator into my new home. I am enjoying it. It is very nice.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Calling Consumer Protection Agency - WRS315SDHM
on December 2, 2023
Posted by: Army
from Charleston, SC
This refrigerator came with my new construction home in March 2022. I have changed the ice and water filter after finally finding it on the floor, which was really hard being a disabled veteran with two arthritic knees. However, I kept looking for the air filter because my foods easily take on the scent of other items in the refrigerator. I finally discovered today my reading the specs for my refrigerator on the Whirlpool website that there is NO air filter in the WRS315SDHM model...NONE. Why would you create a refrigerator without an air filter? And, why would you place the water filter near the floor? No consideration for health, safety, or accessibility of your customers. From your reading your standard response to other customers reviews telling them to go to your Facebook page, I know that you don't intend to do anything to make me or your other customers whole. So, I will send this complaint to the Consumer Protection Agency for resolution. This is totally unacceptable.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 5, 2023
Thank you for sharing your insights with us, Army. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 440975.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com